Coordinator, Donor Relations

Trillium Health Partners; Mississauga; Hybrid; CAD 48,000 - 56,000; Full time

Benefits offered by this job

Benefits in lieu of

Job summary

Trillium Health Partners Foundation (THPF) is seeking a Donor Relations Coordinator to support the Direct Marketing team in Mississauga. The role focuses on donor data input, performance tracking, invoicing, and monthly reporting, with a hybrid work arrangement including 1 day in office.

The role emphasizes donor communications, file health improvements, and relationships with face-to-face donors, leveraging tools like Raiser’s Edge and PowerBI.

Qualifications

• 1+ years of relevant experience including fundraising database management, donor relations, stewardship, recognition, and annual giving
• Proficient in Excel with the ability to manage data files, create pivot charts, and generate comprehensive reports
• Experience with donor databases, email marketing, and social media platforms

Responsibilities

• Execute conversion, upgrade, and loss aversion programs to improve donor file health
• Follow up on cancellations and payment declines to retain recurring gifts
• Serve as the primary contact for Face-to-Face donors and manage communications
• Ensure exceptional donor experiences and long-term relationships
• Triaging and capturing all donor communications in Raiser’s Edge
• Provide monthly reports on donor relations activities
• Receive acquisition files from vendors, verify and approve
• Manage invoicing, tracking, reconciliation, and program finances
• Assist in other duties and special projects for the Direct Marketing team

Skills

Donor relations

Data analysis

Fundraising

Communication

Microsoft Office

Education

College diploma in Fundraising

Tools

Raiser’s Edge

NXT

Luminate

PowerBI

Excel

Job description

Job Description

Position Title: Coordinator, Donor Relations

Status: Contract ending June 25,2027

Hiring Salary Range: $48,281 - $56,328, plus 19% in lieu of Benefits (To ensure fair and equitable pay at THPF, salary will be based on your years of experience, skills and qualifications relevant to the role)

Work Location: Hybrid - 1 day per week in the office at 2085 Hurontario Street with occasional work at hospital sites - Mississauga, Credit Valley Hospital and Queensway Health Centre sites.

About Us

At Trillium Health Partners Foundation (THPF), we envision a future where health care transcends expectations and every member of the community has access to the care they need, when they need it the most.

Our vision is bold: build a new kind of health care for a healthier community.

We are the driving force behind Trillium Health Partners. Our team is raising money for the hospital so that millions of patients in the West GTA and surrounding communities have access to the care they need. Trillium Health Partners is comprised of Credit Valley Hospital, Mississauga Hospital and Queensway Health Centre and is one of the largest community-based, academically affiliated acute care facilities in Canada serving one of the fastest growing populations in the country. Trillium Health Partners is a teaching hospital affiliated with the University of Toronto and home to the Institute for Better Health, the hospital’s research, and innovation engine. It is also the regional specialist for over 14 programs such as cardiac, cancer, stroke, neurology, mental health and so much more. Our doctors and nurses partner with your local hospital to offer highly complex care.

Our 60+ member team is comprised of exceptional talent, with diverse backgrounds and expertise dedicated to raising the crucial funds needed to address the highest priority needs of our hospital.

We operate with respect, collaboration and a drive for excellence and have already made a massive impact! Our fundraising milestones include securing the largest donation ever made to a hospital in Canada by Peter Gilgan and the Peter Gilgan Foundation of $105 million to help build the future home of The Peter Gilgan Mississauga Hospital. We also secured the largest corporate match by Orlando Corporation of $75 million to support development of the new hospital, mental health and research and innovation.

While we love setting records, we are hungry for more and need your help getting there.

Join us to help revolutionize the future of health care in the West GTA.

The Role

The Donor Relations Coordinator supports the Direct Marketing team which is responsible for 13% of the Foundation gross revenue. Serving as the primary point of contact for Face-to-Face donors. Executor of pivotal conversion, upgrade and loss aversion programs to increase overall file health. Responsible for donor data input and management, tracking performance metrics, processing invoices and reconciliations, and generating monthly performance reports.

Primary Responsibilities

• Execute conversion, upgrade, and loss aversion programs to improve overall file health
• Follow up on cancellations and payment declines to retain recurring gifts or secure additional giving
• Serve as the primary contact for Face-to-Face donors, managing inbound and outbound communications
• Ensure exceptional donor experiences and foster long-term relationships
• Triaging and capturing all donor communications in Raiser’s Edge
• Respond to inquiries across all channels and resolve donor concerns
• Manage acknowledgements and correspondence as required
• Provide monthly reports on donor relations activities
• Receive acquisition files from vendors, verify, and provide approval
• Ensure files are received from vendors on schedule, flagging delays
• Check for file format accuracy, returning files to vendors for corrections
• Check for duplicate acquisitions and non-compliant records, suppress from files, and notify vendors of declined records
• Manage invoicing, tracking, reconciliation, and reporting on program finances
• Assist in other duties and special projects to further the goals of the Direct Marketing team

Skills & Qualifications

• Proficient in Excel with the ability to manage data files, create pivot charts, and generate comprehensive reports.
• Able to work confidently in the Microsoft suite of programs - Word, Excel, Outlook, Power Point
• Blackbaud - Raiser’s Edge, NXT, Luminate
• PowerBI
• Keen interest in donor relations, fundraising direct marketing and desire to learn and develop as a fundraiser
• 1+ years of relevant experience including fundraising database management, donor relations, stewardship, recognition, and annual giving
• Strong writing, editing, and proofreading skills with the ability to write for different audiences and platforms
• Experience with donor databases, email marketing, and social media platforms
• College diploma in Fundraising, Business Administration, Communications, Marketing, or a related discipline

Work Environment

• Willingness to work flexible hours and to tight deadlines as needed -some after-hours work may be required
• Flexibility to work remotely with scheduled office days
• Valid driver's license and access to a reliable vehicle an asset

Every application is reviewed by a human recruiter, and all hiring decisions are made by people. All positions posted on the Trillium Health Partners Foundation Careers Site represent current vacancies, unless otherwise posted in the job description.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners Foundation will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

We thank all those who apply but only those selected for further consideration will be contacted.