Coordinator, Customer Experience (Atlantic Canada)

Robertson Human Asset; Moncton; Remote; CAD 50,000 - 70,000; Full time

Job summary

A Canadian medical equipment management company is seeking a Coordinator, Customer Experience to support the sales team. This remote position involves managing customer inquiries, overseeing service processes, and maintaining CRM information. Ideal candidates will have a background in customer service or inside sales, particularly within the healthcare industry, along with a diploma or bachelor's degree. The role offers a base salary, annual performance bonus, and extended healthcare benefits.

Benefits

Base salary and annual performance bonus

Extended healthcare benefits

Qualifications

• 3+ years of customer service or inside sales experience in the healthcare industry.
• Experience with medical equipment preferred, especially in diagnostic imaging or laboratory.

Responsibilities

• Respond to customer inquiries; support onboarding new customers.
• Oversee preventative maintenance process and manage high-value estimate process.
• Maintain accurate CRM information and conduct data research for quotes.

Skills

Communication

Customer Centric

Dependability

Planning & Organization

Technology Proficiency

Education

Diploma or Bachelor's Degree in Sales, Account Management, or Business Administration

Tools

CRM systems

Microsoft technology

Job description

The Coordinator, Customer Experience is a critical support role that assists the sales team with administrative tasks, urgent inquiries, and interactions with customers and internal resources. This role plays an essential part in fostering and maintaining quality relationships with customers, industry organizations, and suppliers of a medical equipment management company.

PRIMARY RESPONSIBILITIES

• Respond to customer inquiries regarding equipment coverage and proposals for adding equipment.
• Support sales efforts, including onboarding new customers and fostering relationships within those organizations.
• Manage the high-value estimate process by overseeing service event approvals, coordinating supplier communications, and ensuring timely processing.
• Oversee the preventative maintenance process to ensure required services are completed on schedule and documented.
• Maintain accurate information in the CRM system, including updates on equipment coverage, decommissioning processes, suppliers and new service providers.
• Monitor and track purchase orders, coordinating renewals and ensuring accuracy in associated equipment lists.
• Conduct data research to facilitate the timely turnaround of critical quotes.
• Generate and run reports to support customers and sales activities.
• Coordinate trade show participation, including registration, promotional materials, and booth setup and engage in industry and professional association activities.

Requirements

EDUCATION & TRAINING

• Diploma or Bachelor's Degree, preferably in Sales, Account Management, or Business Administration.
• Formal post-secondary education is valued, but equivalent medical sales or administrative experience will also be considered.

WORK EXPERIENCE & ACCOMPLISHMENTS

• 3+ years of customer service or inside sales in the healthcare industry.
• Experience with medical equipment (specifically in diagnostic imaging or laboratory) is preferred.
• Service management experience is highly beneficial.

SKILLS & COMPETENCIES

• Communication : Excellent verbal, written, and listening skills; ability to present information effectively.
• Customer Centric : Strong interpersonal skills and the ability to manage customer interactions professionally.
• Dependability : Follows through on commitments and meets deadlines.
• Planning & Organization : Effective time management, prioritization, and resource planning.
• Technology Proficiency : A working knowledge of CRM systems and Microsoft technology for effective task completion.

OTHER

• You must maintain a fully functional home office.
• Limited travel is required for trade shows and assisting the sales team with customer presentations.
• This is a remote position but only candidates throughout Atlantic Canada will be considered.
• Base salary and annual performance bonus.
• Extended healthcare benefits.

Apply now to join this rapidly growing Canadian company led by an experienced CEO.

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Coordinator Customer Experience • Moncton, NB, Canada