Coordinator, Client Support

Archway Marketing; Mississauga; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company seeks a Client Support Coordinator to manage client orders and ensure exceptional customer service. The successful candidate will handle inquiries, manage order exceptions, and collaborate across teams to maintain efficiency. This role is ideal for individuals with a strong background in customer service or order management and a commitment to client satisfaction.

Qualifications

• Associates or Bachelor's degree required.
• Minimum 1-year experience in customer service, supply chain, or order management.
• Proficient in using an order management system and general computer skills.

Responsibilities

• Serve as contact for client and customer order placements and inquiries.
• Manage orders and ensure timely execution to meet service level requirements.
• Resolve client concerns and escalate issues when necessary.

Skills

Customer Service

Attention to Detail

Problem Solving

Communication

Multitasking

Data Entry

Teamwork

Education

Associates or Bachelor's degree

Tools

Order Management System

MS Office

Job description

Client Support Coordinator

Position Summary

Serve as contact for client and customer order placement, inquiries, and issue resolution through various communication channels.

Essential Functions

• Enters and manages orders from all sources, g., email, phone, fax, online, etc. and handles any order exceptions, updates or corrections.
• Manages open orders including working with the appropriate team members on backorders
• Responds to answer client/customer concerns or complaints and ensures that all inquiries are handled and documented in a timely and professional manner.
• Escalates risk or unresolved order related issues to appropriate team member or management for support to resolve.
• Ensure that all order execution is completed on time and in a manner that satisfies service level requirements.
• Collaborate with management and/or the clients, as directed, to maintain the integrity of the order management processes.
• Interfaces with various departments to ensure deliverables are being completed on time and within SLAs.
• Apply attention to detail to procedures and requirements to ensure proper billing to the client, including timely and accurate closing of work to prepare for the billing process.
• Update client business rule documentation, ensuring that internal key stakeholders are aware of business process changes.
• General understanding of client contractual requirements to ensure adherence and ability to recognize client requests that are outside contract requirements and escalate to management before proceeding.
• Support and maintain all corporate quality standards, policies, procedures, and work instructions as outlined in the company process documentation.

• Ensure customer satisfaction by preventing the occurrences on nonconformities relating to product, process, and quality.
• Proactively generates continuous improvement ideas, including improved efficiencies and cost savings, and ensures that the most efficient processes are
• Act as a backup to other team members
• All other duties as

Communication

• Works to ensure overall client satisfaction through internal and external communication
• Support client development and other key personnel to provide work insights for client business or internal corporate reviews as appropriate.
• Communicate with the supervisor/manager when new business opportunities are
• Provides world-class customer service and after-sales care for
• Troubleshoot and resolve potential client concerns, making decisions in the best interest of the Company and the client, or escalating issues as appropriate to the proper level of

Position Requirements

• Associates' or Bachelor's degree
• Minimum 1-year experience in customer service, supply chain, or order management
• Ability to handle tasks requiring attention to
• Experience with using an order management system and the ability to learn new ones
• Ability to work in a fast-paced, high-output environment
• Ability to multitask and prioritize a job
• Ability to work independently and in a team
• Strong written and verbal communication
• Accurate data entry and spelling
• Strong general computer skills, including MS Office
• Professional appearance and

Qualifications Education

Required

Associates

Experience

Required 1 year

Customer Service, Supply Chain, or Order Management