Coordinateur(trice) de projet (service) / Project Coordinator (service)

Axis Lighting; Montreal; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in lighting seeks a Project Coordinator to manage customer projects from start to finish. The role entails providing support to sales, resolving issues, and ensuring project documents are accurate and complete. Candidates should have a customer service background, strong communication skills, and a willingness to learn. This full-time position offers the opportunity to be involved with a dynamic team in the lighting industry.

Qualifications

• Minimum 3 years in customer service with project management experience as an asset.
• Knowledge of LED lighting and electrical codes is a plus.
• Ability to read floor plans and work in cross-functional teams.

Responsibilities

• Support customers from project commencement through to delivery.
• Provide ongoing support to inside sales and resolve project issues.
• Manage day-to-day operational aspects of projects and facilitate definitions.

Skills

Customer focus

Strong communication skills

Negotiation skills

Analytical skills

Problem-solving abilities

Tools

ERP software (EPICOR)

Office

Excel

Job description

Direct message the job poster from Axis Lighting

Qualifications : EN :

General Description of the Role :

The role of Project Coordinator is to support our customers from project commencement through to delivery.

Specific Tasks :

• Provides ongoing support to inside sales and to reps
• Resolves project issues between design firms, sales representatives, and production
• Participates actively and regularly in team meetings
• Provides accurate reports on the status of projects and proposes solutions to issues
• Manages day-to-day operational aspects of a project and scope
• Reviews deliverables prepared by the team before passing to the client
• Minimizes the company's exposure and risk on projects by delivering on-time solutions, propositions, and ideas
• Ensures project documents are complete, current, and stored appropriately
• Facilitates the definition of project scope, goals, and deliverables
• Responsible for the accuracy of data in the system related to POs (purchasing orders)
• Defines project tasks and resource requirements
• Constantly monitors and reports on project progress to all stakeholders

Qualifications : EN :

• Experience : Minimum 3 years in customer service; experience in the lighting industry and / or project management is a definite asset
• Software : Office, Excel (intermediate / advanced), ERP software (EPICOR)
• Skills : Knowledge of LED lighting and electrical codes is an asset; basic understanding of electrically wired devices; ability to read floor plans
• Other : Willingness to learn, embrace ongoing learning, customer focus, strong communication and negotiation skills (verbal and written), good attention to detail, strong analytical and problem-solving abilities, ability to supervise project timelines, work independently and in cross-functional teams
• Languages : French and English; English is essential for communication and support outside Quebec

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Manufacturing, Customer Service, and Project Management
• Appliances, Electrical, and Electronics Manufacturing

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