Coodinator - HELP

Canadian Red Cross; Surrey; On-site; CAD 36,000 - 39,000; Full time

Job summary

Canadian Red Cross in British Columbia seeks a Coordinator for the Health Equipment Loan Program to manage referrals, schedule deliveries, and coordinate repairs for loaned equipment. You will liaise with clients, family members and health professionals to ensure timely service and accurate data entry.

The role requires 2 years post-secondary education in health services and 2 years of customer service, MS Office proficiency, and the ability to lift 50 lbs.

Qualifications

• 2 years of post-secondary education in health services or a related field and two years of customer service experience, or an equivalent combination of education and experience.
• Proficient in the use of MS Office Suite.
• Ability to lift and carry 50 lbs.
• Ability to effectively problem solve, prioritize, organize and execute tasks in a dynamic environment
• Strong interpersonal skills including diplomacy, empathy, and the ability to manage difficult situations.
• First Aid certification, or willingness to take training.
• Experience working with volunteers or knowledge of medical equipment would be an asset.
• Fluency in English is required

Responsibilities

• Review all incoming referrals for completeness and contact referring health professionals if additional information is required.
• Ensure all equipment delivery and installation requests are scheduled within contracted time frames and that high-priority clients receive prompt service.
• Work closely with program technicians to ensure accurate and efficient service to clients and coordinate repair services.
• Act as a liaison between clients, family members, and health care professionals regarding equipment availability, service provision, and return of loaned equipment.
• Respond to inquiries from clients, health care professionals, and the public regarding program eligibility and refer to other agencies as appropriate.
• Accurately enter all equipment and client data information into a database.
• Adhere to program policies and contract provisions, maintain program standards and quality control mechanisms.

Skills

Customer service

Interpersonal skills

Problem solving

Organizational skills

Empathy

First Aid certified

MS Office

Education

2 years post-secondary education in health services

Tools

MS Office Suite

Job description

Location CAN - BC - Lower Mainland Region

Requisition Code 16542

Compensation Range (CAD) $26.32 - $27.96 per hour

Title :Coordinator, Health Equipment Loan Program

Employee Working Location :In-person (Surrey, BC)

Employment Status :Permanent Full time (35 hours/week)

The Canadian Red Cross (CRC) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2026, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will :

• Review all incoming referrals for completeness and contact referring health professionals if additional information is required.
• Ensure all equipment delivery and installation requests are scheduled within contracted time frames and that high-priority clients receive prompt service.
• Work closely with program technicians to ensure accurate and efficient service to clients and coordinate repair services.
• Act as a liaison between clients, family members, and health care professionals regarding equipment availability, service provision, and return of loaned equipment.
• Respond to inquiries from clients, health care professionals, and the public regarding program eligibility and refer to other agencies as appropriate.
• Accurately enter all equipment and client data information into a database.
• Adhere to program policies and contract provisions, maintain program standards and quality control mechanisms.

What we are looking for :

• 2 years of post-secondary education in health services or a related field and two years of customer service experience, or an equivalent combination of education and experience.
• Proficient in the use of MS Office Suite.
• Ability to lift and carry 50 lbs.
• Ability to effectively problem solve, prioritize, organize and execute tasks in a dynamic environment
• Strong interpersonal skills including diplomacy, empathy, and the ability to manage difficult situations.
• First Aid certification, or willingness to take training.
• Experience working with volunteers or knowledge of medical equipment would be an asset.
• Fluency in English is required

Working Conditions :

• Majority of the work performed in an office environment.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to ourFAQfor more information.

If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).