Control and Timing Operator, Whistler Sliding Centre

Kaizen Lab Inc.; Whistler; Hybrid; CAD 46,000 - 52,000; Full time

Benefits offered by this job

Staff housing

Job summary

Whistler Sliding Centre is hiring a Control and Timing Operator to support daily sport operations, guest programs and events. The role spans control tower duties, timing systems, and customer service in a fast-paced team setting.

You will coordinate track usage, monitor timing and PA systems, and assist with registrations, bookings and program information while maintaining safety standards and clear communications.

Qualifications

• High school diploma or equivalent.
• Guest service experience is preferred.
• Strong communication and organizational skills are required.
• Ability to perform in fast-paced, high-pressure environments.
• Strong computer proficiency and attention to detail.
• Safety-conscious mindset and teamwork.
• Knowledge of radio protocol is an asset.
• Knowledge of sliding sports, timing systems or race operations is an asset.
• BC Class 5 Driver’s License is an asset.

Responsibilities

• Coordinate track usage and communicate track clearances to athletes, coaches, staff and guests.
• Operate control and timing systems including cameras, radios, timing systems and PA.
• Support safe and efficient daily track operations.
• Prepare timing results and documentation for training, programs and competitions.
• Maintain communication with track crew and operations teams.
• Deliver guest service and assist with registrations and bookings.
• Process payments and end-of-day cash reconciliation using a POS.
• Assist with public sliding and sport experience programs.
• Support venue setup, readiness and upkeep of spaces.
• Contribute to domestic and international competitions and race office operations.
• Record track statistics and incident documentation.
• Adhere to PPE and safety procedures; embody AIM - All Interactions Matter.

Skills

Guest service experience

Communication skills

Organizational skills

Ability to work in fast-paced/high‑pre

Computer proficiency

Safety-conscious mindset

Radio protocol knowledge

Timing systems knowledge

Sliding sports knowledge

Driver’s license (BC)

Age 19+

Education

High school diploma or equivalent

Job description

Work at one of the most unique sport venues in Canada.

The Whistler Sliding Centre (WSC) is a world-class bobsleigh, skeleton and luge facility located above Whistler Village on the side of Blackcomb Mountain. Home to Olympic sport, high-performance training and public sliding experiences, WSC delivers sport programming, competitions and unforgettable guest experiences year-round. Guests have the opportunity to slide like an Olympian with no experience required.

We are currently hiring a Control and Timing Operator to support daily sport operations, guest programs and event delivery at the Whistler Sliding Centre. This role combines control tower operations, guest service, timing and event support in a fast-paced and highly collaborative environment. If you are organized, safety-focused, thrive under pressure and enjoy working as part of a dynamic operations team, we would love to hear from you.

Job Overview

Position: Control and Timing Operator

Department: Whistler Sliding Centre

Status: Temporary, Full-Time

Housing: Affordable staff housing available for Full-Time employees

Schedule: Schedule includes weekends, evenings and holidays

Location: Whistler, BC

Wage: $22.00-$25.00 per hour based on experience

Start Date: October 21, 2026

What You’ll Do

• Coordinate track usage and communicate track clearances to athletes, coaches, staff and guests
• Monitor and operate control and timing systems including cameras, radios, timing systems, scoreboards and public address systems
• Support safe and efficient daily track operations
• Prepare timing results and documentation for training sessions, public programs and competitions
• Maintain communication with track crew and operational teams throughout daily activities
• Deliver exceptional guest service and assist guests with registrations, bookings and program information
• Process payments, merchandise sales and end-of-day cash reconciliation using a Point of Sale system
• Support delivery of public sliding and sport experience programs
• Assist with venue setup, operational readiness and general upkeep of indoor and outdoor spaces
• Support domestic and international competitions, special events and race office operations
• Record track statistics, incident tracking and operational documentation
• Adhere to all operational and safety procedures including PPE requirements
• Carry out Whistler Sport Legacies' customer service philosophy: AIM - All Interactions Matter

What You Bring

• High school diploma or equivalent
• Previous guest service experience
• Strong communication and organizational skills
• Ability to work effectively in fast-paced, high-pressure environments
• Strong computer proficiency and attention to detail
• Safety-conscious mindset with the ability to work collaboratively within a team environment
• Passion for exceptional customer service
• Knowledge of radio protocol considered an asset
• Knowledge of sliding sports, timing systems or race operations considered an asset
• Valid BC Class 5 Driver’s License considered an asset
• Must be a minimum of 19 years of age

Physical Requirements

• Ability to work outdoors in varying weather conditions
• Ability to stand for extended periods of time
• Ability to regularly lift up to 70 lb

Why Work With Us?

• Work at a world-class Olympic venue
• Be part of a unique guest experience unlike anywhere else in Canada
• Dynamic and fast-paced team environment
• Opportunity to gain experience in sport operations, timing and event management
• Work alongside athletes, coaches and operational professionals in a unique outdoor setting

We thank all applicants for their interest; however, only those selected for an interview will be contacted.