Contract Sales Representative

thyssenkrupp Materials NA; Saint-Laurent-de-l'Île-d'Orléans; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance and Disability

401(k) matching

Job summary

thyssenkrupp Materials NA is seeking a customer-focused sales professional in Quebec to provide price and delivery information, respond to inquiries, and convert inquiries into orders. You will prepare reports and maintain contracts with accuracy and timeliness.

You will handle quotes, process sales orders, offer technical assistance, and collaborate with Outside Sales to forecast customer needs and maintain stock programs.

Qualifications

• Bachelor’s Degree in a related field or comparable experience
• 1 to 2 years sales experience
• Interpersonal skills necessary to sell, negotiate and close business with customers
• Attention to detail to evaluate customer’s accounts and orders
• Effective communication and listening skills when answering calls from customers
• Knowledge of products being sold by the business unit

Responsibilities

• Respond to customer calls, faxes, and e-mails
• Generate and follow up on quotes for all products
• Provide technical assistance to customers
• Process sales orders
• Enter return orders, credits, and debits when required
• Enter scrap return order as requested by distribution channels
• Implement stocking programs by use of X-part numbers and/or Scheduling agreements
• Assist Outside Sales in obtaining forecasts as needed by the customer for implemented stocking programs
• Accurately implement and maintain firm metal agreements and track usage
• Orchestrate contracts with Outside Sales
• Manage customer specific inventories
• Satisfy customer service issues
• Continuously increase knowledge of company products, services, and procedures
• Work in a team environment
• Travel as needed
• Monitor competitor products and prices
• Assist in quality related duties

Skills

Sales experience

Interpersonal skills

Attention to detail

Communication skills

Product knowledge

Negotiation skills

Education

Bachelor’s Degree or related experience

Tools

Computer literacy

Job description

Job Summary

To accurately provide price and delivery for all our products to our customers in a timely and courteous fashion, utilizing organization and negotiating techniques, and applying resourcefulness and strong attention to detail while converting inquiries into orders. Answer customer questions concerning products/ services and their purchase orders. Prepare miscellaneous reports and any contract maintenance needed in a timely and effective manner.

Job Description

Key Accountabilities:

• Respond to customer calls, faxes, and e-mails
• Generate and follow up on quotes for all products
• Provide technical assistance to customers
• Process sales orders
• Enter return orders, credits, and debits when required
• Enter scrap return order as requested by distribution channels
• Implement stocking programs by use of X-part numbers and/or Scheduling agreements when necessary
• Assist Outside Sales in obtaining forecasts as needed by the customer for implemented stocking programs
• Accurately implement and maintain firm metal agreements. Track units used by customer on a regular basis while providing customer with updates.
• Orchestrate and implement the type of contract needed based on the specific type of business at hand while working collaboratively with Outside Sales
• Manage customer specific inventories and report concerns to purchasing/ management
• Satisfy customer service issues
• Continuously increase knowledge of company products, services, and procedures
• Work in team environment, communicating as required with all personnel.
• Traveling as needed to meet company goals
• Monitor competitor products and prices.
• Assist in quality related duties where required
• Meets TKMNA Employee Attributes/Competencies

The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Qualifications:

Minimum Requirements:

• Bachelor’s Degree in a related field or comparable experience, computer literate and telephone experience

Preferred Requirements:

• 1 to 2 years sales experience
• Interpersonal skills necessary in order to sell, negotiate and close business with customers
• Attention to detail in order to evaluate customer’s accounts and orders
• Basic computer skills in order to assemble and process orders and information in a timely and efficient manner.
• Effective communication and listening skills necessary when answering phone calls from customers and associating with peers.
• Knowledge of products being sold by the business unit

Benefits Overview

We offer competitive company benefits to eligible positions, such as :

• Medical, Dental, Vision Insurance
• Life Insurance and Disability
• Voluntary Wellness Programs
• 401(k) and RRSP programs with Company Match
• Paid Vacation and Holidays
• Tuition Reimbursement
• And more!

Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.