Contract Logistics Operations Manager

Kuehne+Nagel; Mississauga; On-site; CAD 86,000 - 108,000; Full time

Job summary

Kuehne+Nagel in Mississauga, Canada is seeking an experienced Operations Manager to lead daily warehouse activities, manage labour scheduling, supervise teams, and optimize space and equipment for reliable 3PL delivery.

You will drive safety, QSHE, and continuous improvement, develop staffing plans, implement lean programs, and ensure Health Canada/GMP compliance while cultivating teamwork.

Qualifications

• 7+ years in fast-paced Contract Logistics/3PL/Distribution Centre/ Warehouse environment.
• 5+ years of management experience in high volume, fast paced distribution centre or warehouse environment.
• 3+ years of experience working in a Pharmaceutical environment.
• 3+ years of experience in labor relations.

Responsibilities

• Direct the warehouse operations to achieve outlined objectives, organize daily meetings and set ambitious, attainable goals across operations, quality and service, QSHE, profitability, etc.
• Develop and direct work plans to ensure appropriate staffing levels at all times, including long-range planning of labour needs based on customer forecasts and management input.
• Together with the Distribution Center Manager, establish and ensure the execution of procedures for verification of shipments, handling and inventory accuracy, and safety programs.
• Develop, implement and direct programs to ensure efficient operation and lean utilization of the facility and equipment; pursue continuous improvement opportunities.
• Drive QSHE implementation and compliance with health and regulatory requirements, ensuring safety of personnel, equipment and property.
• Mentor and develop personnel; provide performance-based feedback and training; support the pharmaceutical/healthcare strategy.

Skills

Operations management

Team leadership

Pharma experience

Labor relations

Job description

It's more than a jobAs part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.

Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Mississauga, Canada site is looking for a new Operations Manager to join our Contract Logistics team.

How you create impact

The Operations Manager is responsible for directing the daily activities of the warehouse, including labour scheduling, supervision and the proper utilization of manpower, equipment and space for the safe, high-quality and productive delivery of third-party logistics services to the client.

The RPIC / ARPIC will assist with transactions involving precursors as required (if applicable).

• Direct the operations of the warehouse personnel to achieve outlined objectives, organize daily meetings / regular communication to establish clear, ambitious and attainable goals across operations, quality and service, QSHE, profitability, etc.;
• Develop and direct work plans to ensure appropriate staffing levels at all times, including long range planning of labour needs based on customer sales forecasts and Management input;
• Together with the Distribution Center Manager, establish and ensure the execution of operational procedures for activities such as verification of incoming and outgoing shipments, handling and disposition of materials and inventory accuracy, and driving active safety programs;
• Develop and direct programs to ensure the efficient and cost-effective operation and utilization of the facility and of all warehouse equipment, identify and pursue continuous improvement opportunities, and together with the Distribution Centre Manager implement a “lean” culture;
• Develop, implement and direct programs to ensure the safety of all personnel, equipment and property according to company policies and procedures, ensure a culture of safety throughout the organization, and monitor safety, physical security and operational metrics on a daily, weekly and monthly basis;
• Continuously assess, train, coach, mentor and develop personnel both informally and through formal training programs, provide job performance based feedback;
• Together with the Site Quality Manager, drive QSHE implementation and compliance;
• Ensure that all quality and regulatory requirements of Health Canada and other applicable authorities and client requirements are met;
• Comply with all Quality, Health, Safety & Security programs to ensure the safety of all personnel, equipment and property;
• Comply with GMP requirements as applicable to ensure that all quality and regulatory requirements of Health Canada and other applicable authorities and client requirements are met.
• Strive for continuous improvements in all facets of warehouse operations;
• Report operational issues and IT issues;
• Other responsibilities as assigned in support of the development and execution of the company's Pharmaceutical /Healthcare strategy;
• Other duties that may be assigned.

If you require accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

What we would like you to bring

• 7+ years of experience in fast-paced Contract Logistics/3PL/Distribution Centre/ Warehouse environment
• 5+ years of management experience in high volume, fast paced distribution centre or warehouse environment
• 3+ years of experience working in a Pharmacuetical environment
• 3+ years of experience in labor relations

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The salary range for this position is between $86,383.00 and $107,979.00. Base wage is part of a competitive total rewards package that includes health and dental benefits, a retirement savings plan, and tuition reimbursement. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

“Artificial Intelligence (AI) tools may be used to assist in [specific process, e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.”

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.