National Sea & Air Logistics Implementation Project Manager

Kuehne+Nagel; Mississauga; On-site; CAD 90,000 - 113,000; Full time

Benefits offered by this job

Health and dental benefits

Retirement savings plan

Tuition reimbursement

Job summary

Kuehne+Nagel is seeking a Senior Implementation Lead to manage customer-focused Sea & Air Logistics projects from planning through handover. You will partner with commercial owners, map current and future processes, align on scope, and drive successful go-lives across global customers.

Ideal candidates bring 5+ years in sea/air logistics, 3+ years of leadership, and a proven ability to lead complex customer implementations, with strong communication and analytical skills.

Qualifications

• 5+ years of experience in Sea Logistics, Air Logistics, Freight Forwarding, or International Supply Chain Management.
• 3+ years of leadership experience, including managing cross-functional teams, projects, and stakeholder relationships.
• Strong understanding of end-to-end supply chain processes, including Customer Onboarding, Implementation, Order Management, Transportation Management, and Destination Management.
• Demonstrated project management experience with the ability to lead complex customer implementations from planning through execution and handover.
• Excellent consultative, communication, and presentation skills, with the ability to influence stakeholders at all levels.
• Strong analytical and problem-solving capabilities, with experience evaluating operational processes, identifying risks, and driving continuous improvement.
• Proven ability to manage multiple priorities in a fast-paced, customer-focused environment while maintaining attention to detail and meeting deadlines.
• Advanced proficiency in process mapping, workflow design, and implementing operational best practices.
• Deep knowledge of sea and air logistics operations, including import/export processes, transportation management, and international forwarding operations.
• Hands-on experience with freight forwarding and carrier operational systems, as well as EDI integrations and domestic transportation management.
• Experience working with customer-facing implementation projects and leading cross-functional teams to deliver successful logistics solutions.
• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field preferred.

Responsibilities

• Lead customer-facing implementation projects for Sea & Air Logistics using GCIM methodology.
• Partner with commercial owners and stakeholders to review and validate project scope, objectives, and deliverables.
• Develop, maintain, and obtain sign-off on project charters to ensure alignment and accountability.
• Oversee process analysis, mapping, and workflow documentation (As Is/To Be) for solution design.
• Collaborate with project teams to assess technology requirements and align with business processes.
• Ensure all supporting systems are configured and tested prior to go-live and first shipment.
• Create and manage detailed project plans with milestones and risk mitigation.
• Provide regular status updates and maintain project documentation and risk registers.
• Coordinate SOPs and work instructions development and implementation.
• Facilitate training programs for operations teams, customers, and suppliers.
• Establish and monitor KPIs and reporting frameworks for performance.
• Conduct risk assessments of requirements, SOWs, SOPs, and proposed solutions.
• Manage hyper-care activities and handovers to Account Management.
• Drive cross-functional collaboration to ensure successful project execution and customer satisfaction.

Skills

Sea & Air Logistics

Project Management

Leadership

Stakeholder Management

Process Mapping

EDI Integrations

Analytical Thinking

Communication & Presentation

Cross-functional Collaboration

Freight Forwarding Systems

Education

Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field

Tools

EDI integrations

Carrier Systems

Transportation Management Systems (TMS)

Job description

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

How you create impact

• Lead customer-facing implementation projects for Sea & Air Logistics using Kuehne+Nagel's Global Customer Implementation Methodology (GCIM).
• Partner with commercial owners and key stakeholders to review and validate project scope, objectives, and deliverables.
• Develop, maintain, and obtain stakeholder sign-off on project charters to ensure alignment and accountability.
• Oversee process analysis, process mapping, and workflow documentation, including current-state ("As Is") and future-state ("To Be") solution design.
• Collaborate with project teams to assess technology requirements and ensure alignment with business processes.
• Ensure all supporting systems and platforms are fully configured and tested prior to operational go-live and first shipment.
• Create and manage detailed project plans, ensuring milestones, timelines, and deliverables are achieved while proactively mitigating risks.
• Provide regular project status updates to stakeholders, maintaining accurate project documentation, risk registers, action logs, and issue tracking.
• Coordinate the development, review, and implementation of Standard Operating Procedures (SOPs) and work instructions.
• Facilitate training programs for Kuehne+Nagel operations teams, customers, and suppliers to support successful implementation and adoption.
• Establish and monitor quality metrics, key performance indicators (KPIs), and internal and customer-facing reporting frameworks.
• Conduct risk assessments of customer requirements, Statements of Work (SOWs), SOPs, and proposed solutions, identifying and escalating potential financial, operational, or compliance risks.
• Manage customer hyper-care activities following implementation, ensuring a smooth transition to steady-state operations and successful handover to the Account Management team.
• Drive cross-functional collaboration among commercial, operational, systems, and customer stakeholders to ensure successful project execution and customer satisfaction.

If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

This job posting relates to an available role and not a future talent pool.

What we would like you to bring

• 5+ years of experience in Sea Logistics, Air Logistics, Freight Forwarding, or International Supply Chain Management.
• 3+ years of leadership experience, including managing cross-functional teams, projects, and stakeholder relationships.
• Strong understanding of end-to-end supply chain processes, including Customer Onboarding, Implementation, Order Management, Transportation Management, and Destination Management.
• Demonstrated project management experience with the ability to lead complex customer implementations from planning through execution and handover.
• Excellent consultative, communication, and presentation skills, with the ability to influence stakeholders at all levels.
• Strong analytical and problem-solving capabilities, with experience evaluating operational processes, identifying risks, and driving continuous improvement.
• Proven ability to manage multiple priorities in a fast-paced, customer-focused environment while maintaining attention to detail and meeting deadlines.
• Advanced proficiency in process mapping, workflow design, and implementing operational best practices.
• Deep knowledge of sea and air logistics operations, including import/export processes, transportation management, and international forwarding operations.
• Hands-on experience with freight forwarding and carrier operational systems, as well as EDI integrations and domestic transportation management, strongly preferred.
• Experience working with customer-facing implementation projects and leading cross-functional teams to deliver successful logistics solutions.
• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field preferred.

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility.

• The target base salary range for this position is between $90,000 and $113,000.
• Health and dental benefits
• Retirement savings plan
• Tuition reimbursement

Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Artificial Intelligence (AI) tools may be used to support portions of the recruitment process, such as reviewing application materials or assisting with scheduling. These tools analyze information to help inform decision making; however, all hiring decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.