Contract Customer Service Associate: Order Entry & Resolution

Westlake Pipe & Fittings; Calgary; On-site; CAD 42,000 - 55,000; Full time

Job summary

Westlake Pipe & Fittings is seeking a Customer Service Rep for a 6 month to 1 year contract role in Calgary. You will build strong customer relationships while processing orders accurately and efficiently, handling complaints and ensuring demands are met in a timely, professional manner.

The position requires strong interpersonal skills, conflict resolution ability, and proficiency with ERP systems. Travel and flexible scheduling may be required in a dynamic office environment.

Qualifications

• Formal education or 1–3 years practical customer service/order entry.
• Strong interpersonal and relationship management skills.
• Experience and comfort in conflict resolution.
• Ability to multi-task in a fast-paced environment.
• Good systems aptitude and solid PC/keyboard skills.
• Strong basic math skills.

Responsibilities

• Process and schedule orders received via EDI or email in SAP/JDE and SFDC.
• Verify orders for pricing, products, footage and ship-to address.
• Coordinate with planners, sales team and Credit Manager to fulfill orders.
• Manage returns and credit disputes with customers empathetically.
• Log and resolve customer and sales issues in a professional manner.
• Generate and communicate weekly open order reports to Reps.

Skills

Interpersonal skills

Conflict resolution

Multi-tasking

Systems aptitude

Basic math skills

Education

Bachelor’s degree or certifications or 1-3 years practical experience

Tools

SAP/JDE

Salesforce

Job description

Westlake Pipe & Fittings is seeking a Customer Service Rep for a 6 month to 1 year contract role in Calgary. You will build strong customer relationships while processing orders accurately and efficiently, handling complaints and ensuring demands are met in a timely, professional manner.

The position requires strong interpersonal skills, conflict resolution ability, and proficiency with ERP systems. Travel and flexible scheduling may be required in a dynamic office environment.