Contract Collections Account Manager – Auto & Commercial

Ritchie Bros. Auctioneers, Inc.; Burnaby; On-site; CAD 28,000 - 41,000; Part time

Job summary

Ritchie Bros. Auctioneers, Inc. in Burnaby, BC, is seeking a Part-Time Six-Month Contractor Collections Account Manager to collect outstanding balances on multiple platforms and provide timely resolutions.

You will negotiate payment timelines, track queue results, and report outcomes to management. The ideal candidate has at least five years in collections across auto loans, commercial portfolios, and financial institutions, with strong communication, phone etiquette, and bilingual French

Qualifications

• 5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios.
• Self-motivated with initiative and flair for identifying process gaps or opportunities for improvement.
• Strong communication skills - listening to customers and understanding their situation.
• Excellent phone etiquette.
• Strong written communication through email.
• Excellent questioning and probing skills.
• Bilingual (French Speaking).

Responsibilities

• Responsible for the early-stage collections on majority commercial and some consumer accounts.
• Prioritizes collections of accounts within team.
• Identifies process gaps and recommends solutions for improvements.
• Problem solves a solution for early defaults and collapses and presents to management.
• Responsible for reducing the collapse rate.
• Track and report (excel and qualitative feedback) on work queue results.
• Controls the negotiation with customers on payment timelines, partial payments, default fees, etc.
• Responsible for operational issues.
• Performs other duties as assigned.

Tools

Excel

Job description

Ritchie Bros. Auctioneers, Inc. in Burnaby, BC, is seeking a Part-Time Six-Month Contractor Collections Account Manager to collect outstanding balances on multiple platforms and provide timely resolutions.

You will negotiate payment timelines, track queue results, and report outcomes to management. The ideal candidate has at least five years in collections across auto loans, commercial portfolios, and financial institutions, with strong communication, phone etiquette, and bilingual French