Contract Bilingual Customer Sales & Support - Remote

Wurth Canada; Ottawa; Remote; CAD 40,000 - 65,000; Full time

Benefits offered by this job

Group Benefits Program

Pension Plan

3 weeks paid vacation

5 paid sick days

Mentoring program

Work From Home option

Job summary

Würth Canada is seeking a bilingual Customer Experience & Sales Associate for a fully remote, one-year contract in Canada. You will handle inquiries by phone, chat, and email, process orders, and collaborate with internal teams to ensure accurate resolutions.

The role emphasizes work-life balance, ongoing coaching, and a comprehensive benefits package. Reporting to the Bilingual Customer Experience & Sales Supervisor, you will manage order statuses, invoicing, quotes, returns, and shipping

Qualifications

• Bilingual in English and French required.
• Experience in customer service or sales support mandatory.
• Strong multitasking and time-management skills.
• Excellent communication and customer management abilities.

Responsibilities

• Handle day-to-day customer inquiries via phone, chat, and email.
• Manage active phone and chat queues and respond to emails promptly.
• Assist customers with orders, status, invoicing, quotes, returns, and shipping updates.
• Process customer orders efficiently and identify upsell or cross-sell opportunities.
• Collaborate with Logistics, Credit, Quality, IT, Product and Back Office to resolve issues end-to-end.
• Maintain high service levels and meet response time and volume targets.

Tools

MS Office

Job description

• Ottawa, Ontario


• Ottawa, Ontario

Wurth Canada is a high-performance organization that is built on humanistic values-achievement, trust, respect, integrity, accountability, and affiliation. We promote a strong culture that possesses authenticity and encourages crucial conversations and boldness. If you are looking for the opportunity to make a real impact, be part of a growing organization and grow personally and professionally, you have a future at Wurth!

This is a fully remote, one-year contract position, with a Monday through Friday schedule from 8:00 a.m. to 5:00 p.m. EST.

Our Employees Enjoy

• A culture of empowerment and trust that puts a focus on professional development and coaching from a supportive management team.


• A Monday to Friday opportunity that values work/life balance integration, providing flexibility within the day-to-day role.


• The compensation range reflects the potential pay for this position. The final salary offered will be based on the candidate's experience, skills, and overall fit.


• Group Benefits Program (Health, dental, life, EAP, etc.) and Pension Plan


• 3 weeks paid vacation and 5 paid sick days. Company-wide vacation time at end of the year.


• A solid onboarding plan with a 6-month mentoring program for new employees


• A corporate recognition platform that promotes appreciation and collaboration providing both intrinsic recognition and monetary rewards.


• An open-door environment that promotes close collaboration within all levels of the organization


• Continued professional development within a privately owned global company that offers both stability and growth opportunities.


• Work From Home remote option, yet an office that offers an onsite gym, unlimited coffee/tea, and a outdoor patio in the summer.

Reporting to the Bilingual Customer Experience & Sales Supervisor

• Handling day-to-day internal/external customer inquiries via phone, chat, and email, ensuring timely and accurate resolution.


• Managing active phone and chat queues while responding to incoming emails and customer requests in a fast-paced environment.


• Supporting customers with a wide range of requests, including order placement, order status, invoicing, quotes, product inquiries, returns, credits, and shipping updates.


• Processing customer orders efficiently while identifying opportunities to upsell or cross-sell when appropriate.


• Collaborating with internal teams such as Logistics, Credit, Quality, IT, Product, and Back Office to resolve customer issues end-to‑end.


• Maintaining high service standards by meeting service level expectations for response time, availability, and volume of interactions handled.


• Managing multiple inquiries simultaneously in a fast‑paced, high‑volume environment.


• Participating in team meetings, one‑on‑one check‑ins, and ongoing process improvements, including adherence to SOPs and best practices.

Role

What YOU will bring to this role

• B ilingualism in English/French skills to effectively support national teams .


• Previous experience in customer service or sales support, ideally in a call centre or customer experience environment, is mandatory.


• Demonstrate strong multitasking, prioritization, and time management skills to ensure timely and accurate support.


• Proven experience handling customers by phone and email, including order processing and issue resolution.


• Strong multi-tasking skills with the ability to prioritize effectively in a fast-paced setting.


• Excellent communication and customer management skills, with a professional and solution‑oriented approach.


• Ability to remain calm, objective, and focused when handling challenging or high‑pressure situations.


• Strong organizational and time‑management skills.


• Comfortable working with KPIs, service levels, and performance metrics.


• Proficient in Microsoft Office applications, including Outlook, Word, and PowerPoint.

Our parent company, the Würth Group is a family‑owned globally operating sales organization with over 82,000 employees in 80 countries. Our Wurth sales team caters to clients from a range of different industries such as Automotive- dealerships, garages, and body shops, Cargo – heavy‑duty equipment (farming/agriculture, trucking, construction leasing) municipalities, Metal – fabrication, welding, HVAC/plumbing, manufacturing, etc., Construction – General Contractors, and On‑Site).

Würth Canada is an equal employer and encourages/promotes a diverse workforce. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, family status, national origin, or disability status. Please contact a member of the HR team if accommodation is required during any point of the recruitment process.

We value career development and growth. However, a strong cultural fit is necessary!