Continuous Improvement Specialist

Intelcom | Dragonfly; Montreal; On-site; CAD 60,000 - 90,000; Full time

Job summary

Join an innovative last-mile carrier in the e-commerce sector, where your expertise in operations and project management will drive significant improvements. This role involves analyzing operations, facilitating process enhancements, and collaborating with diverse teams to optimize efficiency. You'll have the opportunity to travel across Canada, engage with various stakeholders, and contribute to a company that values diversity and innovation. If you're detail-oriented and passionate about operational excellence, this position offers a chance to make a meaningful impact in a dynamic environment.

Qualifications

• 3-5 years of experience in operations, preferably in logistics.
• Lean Six Sigma certification and strong analytical skills are essential.

Responsibilities

• Analyze operations to identify areas for improvement and implement solutions.
• Develop and manage project timelines to ensure timely execution.

Skills

Operational Analysis

Kaizen Facilitation

Project Management

Lean Six Sigma

Data Analysis

Bilingual (French and English)

Education

Bachelor's Degree or Equivalent Experience

Tools

AutoCAD

Excel

Job description

Ride the next mile with us!

Responsibilities

Identify Improvement Opportunities

• Analyze operations to pinpoint areas needing enhancement and propose effective solutions.
• Organize and facilitate Kaizen exercises at stations to optimize processes and encourage team engagement.
• Work closely with the control tower to act quickly on-site when issues arise.
• Act as a liaison between the engineering team and operations, providing insights and facilitating communication.
• Evaluate opportunities to enhance speed to market and overall operational efficiency.

SOP Management

• Write, monitor, and enforce compliance with Standard Operating Procedures (SOPs) to maintain operational excellence.
• Regularly assess sort stations to ensure compliance with Intelcom | Dragonfly’s standards for productivity, cost efficiency, quality, speed, and health and safety.
• Collaborate in defining and implementing operational standards, including material handling processes, workflows, layouts, and equipment specifications and assess the need for updates based on established standards.
• Assist in conducting time studies, measurements, and ensuring layout accuracy on site.
• Work alongside teams in Sales, IT, Product Development, and Operations to design and establish new processes.

Project Management

• Develop and manage timelines for various projects and initiatives to ensure timely execution.
• Create comprehensive reports that outline project progress, challenges, and proposed solutions.
• Frequently visit delivery stations and sortation hubs to gain a deep understanding of operations and secure buy-in from the operations team on key initiatives.

Qualifications

• 3-5 years of experience in operations; experience in the logistics sector is highly desirable.
• Background in operational excellence or performance improvement roles is a plus.
• Lean Six Sigma certification (Green Belt level preferred).
• Familiarity with AutoCAD is advantageous.
• Advanced proficiency in Excel, with strong analytical and reporting skills.
• Detail-oriented and data-driven, with a proven ability to hold stakeholders accountable.

Job Requirements

• Willingness to travel to various stations across Canada.
• Valid driver’s license and access to a personal vehicle.
• Bilingual in French and English, with an intermediate level of French required for effective communication across Canada.

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.

Apply Now.