Content Management Specialist

Global Excel Management Inc; Sherbrooke; On-site; CAD 50,000 - 80,000; Full time

Job summary

Join a dynamic and friendly environment as a Content Management Specialist, where your strong communication skills will shine. This role involves overseeing customer-facing content, ensuring its consistency and impact across various channels. You'll develop KPIs, prioritize updates based on feedback, and collaborate with partners to maintain accuracy in translated content. With a focus on personal and professional development, this position offers a competitive salary and benefits, making it an exciting opportunity for growth in a multilingual setting.

Benefits

Competitive Compensation

Performance Bonus

Benefits Package

Qualifications

• 5+ years of experience in content or knowledge base maintenance.
• Proven ability to manage multiple projects requiring validation.

Responsibilities

• Develop KPIs for evaluating content impact.
• Prioritize content updates based on objectives and feedback.
• Collaborate to ensure translated content is accurate.

Skills

Communication Skills

Content Management

Project Management

Bilingual (English and French)

Attention to Detail

Education

Bachelor's degree in Marketing

Equivalent Work Experience

Job description

Job Description

Are you a person with strong communication skills? Are you interested in working in a multilingual, dynamic, and friendly environment that encourages personal and professional development? We would love to meet you!

As a Content Management Specialist, you will be responsible for ensuring the consistency, efficacy, and impact of Global Excel Management's customer-facing content. You will oversee the prioritization of optimizations across various channels, including but not limited to the virtual help center FAQs, automated email templates, and member portals. Additionally, you will support other departments' initiatives to deliver an exceptional customer experience.

What does your typical day look like?

• Develop baseline KPIs for business stakeholders to evaluate content impact;
• Prioritize content updates based on business objectives and customer feedback;
• Regularly update and refresh existing content to ensure relevance, accuracy, and alignment with strategic business objectives and industry best practices;
• Transform technical content into audience-appropriate content;
• Establish evaluation protocols to measure content efficacy and impact;
• Collaborate with internal and external partners to ensure translated content is accurate and relevant to the audience and aligned with business goals.

What skills and experience are we looking for?

• A Bachelor's degree in marketing, communications, or equivalent work experience;
• Five years of experience in a content or knowledge base maintenance role;
• Proven ability to manage multiple projects requiring internal validation and feedback;
• Experience overseeing translations (a strong asset);
• Outstanding communication skills in English and French (written and verbal); knowledge of additional languages such as Spanish is an asset;
• Attention to detail, exceptional organizational skills, and a keen eye for accuracy.

We offer you

• Global Excel offers more than just a position;
• A professional future with competitive compensation, including base salary, performance bonus, and benefits;
• Contact your local HR department to learn more about the benefits offered at your site.

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