Content Designer

Finance Professionals Inc.; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading company in the finance sector is seeking a Content Designer for a 12-month hybrid role in Toronto. The ideal candidate will have a strong background in content creation, excellent problem-solving skills, and a portfolio showcasing their work. This position involves collaboration with various teams to ensure content meets governance requirements and user needs.

Qualifications

• Post-secondary education, ideally with a university degree or college diploma.
• At least 4 years of writing experience at a creative agency or in-house creative team.
• Portfolio showcasing copywriting work samples.

Responsibilities

• Creates content artifacts for digital media to exchange information and facilitate interaction.
• Collaborates with design team and cross-functional partners to align on solutions.
• Manages end-to-end translation processes with internal and external partners.

Skills

Problem-solving

Critical thinking

Communication

Collaboration

Project management

Education

University degree or college diploma

Tools

Content design methodologies

Job description

Content Designer

Location: Hybrid (required to work in-office on Monday, Tuesday, and Thursday, and remotely on Wednesday and Friday) | Toronto

Duration: 12 months | Likely extension or conversion to full-time

Daily Responsibilities:

• Creates content artifacts for digital media to exchange information, elicit emotion, and facilitate interaction.
• Develops UI content, accessibility content, labels, explanatory text, hidden or alternative text, metadata, support, and go-to-market content to explore, communicate intent, and validate ideas for complex systems and interrelated client experiences.
• Understands the problem/opportunity and uses ‘design thinking’ methods to formulate solutions.
• Collaborates with the design team and cross-functional partners to align on solutions and their delivery.
• Partners with peers to shape and develop non-textual content (e.g., iconography, information graphics, imagery, data).
• Performs content design audits where appropriate.
• Collaborates with Legal, Compliance, and Regulatory teams to ensure all content meets governance requirements while fulfilling client needs.
• Manages end-to-end translation processes with internal and external partners.
• Applies content guidelines and standards to ensure solutions adhere to the bank's tone and voice.

Must-have Skills/Experiences and/or Education, certifications, qualifications, designations:

• A post-secondary education, ideally with a university degree or college diploma.
• At least 4 years of writing experience at a creative agency or in-house creative team.
• Excellent problem-solving skills and critical thinking ability.
• A portfolio showcasing copywriting work samples.
• Strong working knowledge of content design methodologies.
• Strong technical understanding and expertise in content design practice, theory, and tools.
• Strong verbal and copywriting skills.
• User-centered design foundation, prioritizing user needs, pain points, and behaviors.

Nice-to-have Skills/Experience and/or Education, certifications, qualifications, designations:

• Facility in French.
• Knowledge of accessibility standards and methods.
• Understanding of current design and technology trends.
• Product design experience and understanding of product development practices.
• Experience leading and facilitating workshops.
• Experience working with large design teams and multiple stakeholders (Product/Business/Technical).
• Research and user testing experience.

Soft Skills:

• Strong communication and presentation skills.
• Effective collaboration with designers and cross-functional team members.
• Stakeholder management and relationship-building skills.
• Strong project and time management skills.