Content Designer

Swoon Technology Resources LLC; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading technology staffing firm is seeking an intermediate to senior Content Designer to support Canadian Digital Banking Product Teams at a major bank. The ideal candidate will have strong UX writing skills, a friendly tone for online banking content, and experience with accessibility writing. Responsibilities include shaping project content and collaborating with cross-functional teams. This role offers a chance to impact customer experiences and craft engaging messages.

Qualifications

• Experience level: intermediate to senior content designer.
• Strong UX writing skills focused on clarity.
• Willingness to learn and adapt to legacy tech.

Responsibilities

• Own the content of a project; shape feature definitions in collaboration with teams.
• Translate complex content challenges into engaging customer experiences.
• Communicate rationale effectively to partners and stakeholders.

Skills

UX writing skills

Accessibility writing skills

Ability to adapt to legacy tech

Tools

Adobe Analytics

Job description

Location: Toronto, Ontario

Expected Start Date: Aug 18, 2025

Overview

Content Designer — We're looking for an intermediate to senior content designer to help support the Canadian Digital Banking Product Teams at a major bank. We need writers with strong UX writing skills who can write in a focused, friendly tone for online banking scenarios with high utility needs. Accessibility writing skills are also key.

Nice to have: UX writing that leans more marketing in tone, where needed.

Responsibilities

• Own the content of a project and help shape feature definitions in collaboration with cross-functional teams.
• Confidently challenge briefs to better understand the customer problem before crafting a content solution; explore a variety of options and deliver the best approach with clear rationale.
• Translate complex content challenges into simple, engaging customer experiences; craft concise, effective, and creative messages.
• Lead and influence the user experience beyond content alone, strategizing page/ screen/ flow layout and collaborating with visual designers to implement ideas.
• Clarify success metrics and connect content efforts to business value.
• Understand design patterns across systems and work across boundaries to ensure consistency.
• Adhere to existing content guidelines while being comfortable operating where governance is evolving.
• Systematically explore content solutions, providing multiple options and tying them to business objectives.
• Evaluate the impact and effectiveness of designs from qualitative and quantitative perspectives; use insights to inform strategy and future iterations.
• Communicate rationale effectively to partners, stakeholders, and executives.
• Be recognized by peers for the quality of work and seek feedback beyond the immediate team.
• Balance self-directed work with asking the right questions and seeking feedback when needed.

Qualifications

• Experience level: intermediate to senior content designer.
• Strong UX writing skills with a focus on clarity and a friendly tone for banking scenarios.
• Accessibility writing skills.
• Willingness to learn and adapt to legacy tech; ability to write around legacy systems or advocate for additional builds to support UX.
• Understanding of code bases / CMS is helpful.

Nice to have

• UX writing that leans more marketing in tone where appropriate.
• Adobe Analytics (nice to have).

Core competencies

• Owns the content of a project and helps shape feature definitions in collaboration with cross-functional teams.
• Explores a variety of options and delivers the best approach with clear rationale.
• Turns complex content challenges into simple, engaging customer experiences.
• Leads and influences the user experience beyond content alone, collaborating with designers to implement ideas.
• Clarifies success metrics and connects content efforts to business value.
• Understands design patterns across systems and ensures consistency.
• Communicates rationale effectively to partners, stakeholders, and executives.
• Recognized by peers for the quality of their work and sought out for feedback beyond the immediate team.