Content Claims Specialist - Field (Kelowna)

Crawford & Company (Canada) Inc.; Kelowna; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Content Claims Specialist to join their dynamic team. This role emphasizes exceptional customer service and involves working closely with insurance adjusters and policyholders to manage content claims effectively. The position offers flexibility with in-office, hybrid, or fully remote work arrangements. As a key player in the claims handling operations, you will be responsible for conducting onsite visits, ensuring quality standards, and maintaining detailed logs of claims activity. Join a forward-thinking company that values innovation and empowers its employees to make a difference in the community.

Benefits

Pay and Incentive Plans

Benefit Programs

Training Programs

Sustainability Programs

Culture of Respect and Inclusion

Qualifications

• Must have a Secondary School diploma and strong communication skills.
• Experience in the Property claims industry is a plus.

Responsibilities

• Conduct onsite visits for inventory and valuation of total loss contents.
• Ensure quality and timely processing of all claims.

Skills

Customer Service

Communication Skills

Strong Computer Skills

Ability to Work Independently

Adaptability to Change

Education

Secondary School Diploma

Tools

Office 365

Windows 10

Exclaim Platform

Job description

Job Description

We are currently recruiting for a Content Claims Specialist - Field to join our team in Kelowna, British Columbia, Canada. The position location is flexible, and we can offer in-office, hybrid or fully remote working arrangements.

Role

The role of Content Claims Specialists is a multi-faceted role, which focuses primarily in the following four key areas of edjuster’s content claims handling operations:

1. With a high focus on customer service, edjuster’s Content Claims Specialist – Field act as an intermediary between the Insurance Company's property adjusters, and their policyholders assisting with the inventory and valuations of the policyholder’s/claimant's total loss contents, which are most commonly caused by theft, water, fire and other perils.
2. Edjuster focuses on the accurate and timely processing of content claims, via the use of edjuster’s claims handling methodology and its content claims processing and pricing platform– exclaim.
3. Edjuster employees operate from their appropriately set up and equipped home-based offices and are consistently (daily/weekly basis) assigned new claim files.
4. edjuster’s Content Claims Specialists are responsible for recording all daily claims handling activity, with respect to hours worked/time spent per task as well as fulfilling all of their required administrative job duties.

Responsibilities

As part of this role, responsibilities included, but are not limited to the following:

1. Conduct onsite visit to meet the adjusters/policyholders and other industry vendors and conduct the inventory of the total loss contents.
2. Ensure consistent and quality/turnaround of all claims in accordance with the Company’s productivity and performance standards.
3. Work with the support of other teams at edjuster to organize/direct the resources required for completing the inventory and LKQ valuation of all total loss contents in an efficient and effective manner per productivity standards.
4. Adhere to edjuster Inc.’s commitment to timely and informative updates on the content claims process to adjusters/policyholders.
5. Complete/submit detailed work/time logs daily, for all claim tasks completed.
6. Maintain claim related notes in the Company’s platform exclaim, related to various tasks involved in handling the claim.
7. Ensure timely and accurate completion/pricing of all outstanding items, which have not been priced via other teams and adhering to Like, Kind and Quality (LKQ) standards.
8. Consistently promote edjuster’s brand, image, and reputation in a professional and positive manner.
9. May be exposed to diverse conditions (cold, heat, rain, debris, etc.).

Qualifications

1. A Secondary School diploma.
2. Ability to work independently in most circumstances, with minimal supervision.
3. Some prior background/experience in the Property claims industry would be considered an asset.
4. Be able to provide an adequate workspace, free of noise.
5. Employee must provide their own high-speed internet service.
6. Company equipment including laptop will be provided. It is the employee’s responsibility to care and maintain the equipment, as per policy.
7. Reliable transportation required.
8. Valid driver's license is required.
9. Regular travel to loss sites is required.
10. Occasional Overnight travel may be required, any business-related expense would be covered by edjuster.
11. Strong computer skills (Office 365 & Windows 10).
12. Strong communication skills.
13. Demonstrated ability to adapt to change and new technology.
14. Willingness to learn and continuously improve.

About Us

Why Crawford?

Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com

Our total compensation plans provide each of our employees with far more than just a great salary:

• Pay and incentive plans that recognize performance excellence.
• Benefit programs that empower financial, physical, and mental wellness.
• Training programs that promote continuous learning and career progression while enhancing job performance.
• Sustainability programs that give back to the communities in which we live and work.
• A culture of respect, collaboration, entrepreneurial spirit and inclusion.