Contact Centre Transformation Seller

Accenture; Ottawa; On-site; CAD 144,000 - 194,000; Full time

Job summary

Accenture Song seeks a strategic sales leader to shape and win complex transformation opportunities in contact center and customer service. You will drive multi-million-dollar quotas, develop differentiated value propositions, and align cross-functional teams to deliver compelling client outcomes.

You will craft executive narratives, lead pursuits, and collaborate with Technology, Operations, Data & AI, and Industry teams to accelerate deals and maximize business value. Travel as required.

Qualifications

• Proven experience leading and winning large, complex sales pursuits within a consulting, professional services, or technology services environment.
• Demonstrated success carrying and achieving multi-million-dollar sales quotas through the capture and closure of transformational engagements.
• Experience shaping large-scale customer experience, contact center, customer service, or operational transformation programs.
• Ability to develop compelling executive narratives, client business cases, and differentiated value propositions.

Responsibilities

• Lead strategic sales pursuits for large-scale Contact Center Transformation, Customer Service, and Intelligent Operations opportunities.
• Own and achieve a sales quota through the successful capture and closure of complex transformation engagements.
• Develop pursuit strategies that clearly differentiate Accenture Song and position us for success in competitive environments.
• Shape client opportunities by aligning business challenges, customer experience priorities, operational goals, and technology transformation initiatives into compelling transformation road maps.
• Collaborate across Accenture Song, Technology, Operations, Data & AI, and Industry teams to develop integrated solutions that address client priorities and demonstrate measurable business value.
• Craft executive-level narratives and business cases that communicate the strategic, financial, and operational benefits of transformation investments.
• Lead opportunity qualification, solution positioning, competitive strategy, and commercial shaping activities throughout the sales lifecycle.
• Build trusted relationships with senior executives responsible for customer experience, operations, digital transformation, customer service, and technology strategy.
• Facilitate alignment across internal and client stakeholders to advance opportunities and accelerate decision-making.
• Create compelling value propositions that highlight Accenture Song’s differentiated capabilities in AI-enabled customer engagement, intelligent operations, and customer service transformation.
• Guide pursuit teams through proposal development, deal strategy reviews, client presentations, and final negotiations.
• Leverage industry trends, AI innovation, and customer experience insights to strengthen Accenture’s market positioning and pursuit outcomes.
• Travel as required.

Skills

Enterprise sales

Sales leadership

Executive storytelling

Deal strategy

Pursuit leadership

Cross-functional collaboration

Tools

Salesforce

Microsoft Dynamics 365

ServiceNow

Job description

We Are:

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span growth strategy, customer experience, marketing, commerce, sales, and service transformation. By combining human insight, technology, data, AI, and industry expertise, we help organizations reimagine how they engage customers across every channel and touchpoint.

Within Accenture Song, our Contact Center Transformation practice helps clients modernize customer service operations through AI, automation, cloud contact center platforms, workforce optimization, customer experience transformation, and intelligent operations.

You Are:

A strategic sales leader with a demonstrated ability to shape, position, and win complex transformation opportunities. You excel at bringing together multidisciplinary teams to develop differentiated solutions, craft compelling client narratives, and create winning pursuit strategies that resonate with senior executive stakeholders.

You understand how to connect Accenture Song’s unique capabilities across customer experience, technology, operations, AI, and industry expertise into a cohesive value proposition that helps clients reimagine customer service and contact center operations.

You thrive in large, competitive pursuits where success depends on strategic deal shaping, executive storytelling, commercial innovation, stakeholder alignment, and the ability to create compelling business outcomes for clients.

The Work:

• Lead strategic sales pursuits for large-scale Contact Center Transformation, Customer Service, and Intelligent Operations opportunities.
• Own and achieve a sales quota through the successful capture and closure of complex transformation engagements.
• Develop pursuit strategies that clearly differentiate Accenture Song and position us for success in competitive environments.
• Shape client opportunities by aligning business challenges, customer experience priorities, operational goals, and technology transformation initiatives into compelling transformation road maps.
• Collaborate across Accenture Song, Technology, Operations, Data & AI, and Industry teams to develop integrated solutions that address client priorities and demonstrate measurable business value.
• Craft executive-level narratives and business cases that communicate the strategic, financial, and operational benefits of transformation investments.
• Lead opportunity qualification, solution positioning, competitive strategy, and commercial shaping activities throughout the sales lifecycle.
• Build trusted relationships with senior executives responsible for customer experience, operations, digital transformation, customer service, and technology strategy.
• Facilitate alignment across internal and client stakeholders to advance opportunities and accelerate decision-making.
• Create compelling value propositions that highlight Accenture Song’s differentiated capabilities in AI-enabled customer engagement, intelligent operations, and customer service transformation.
• Guide pursuit teams through proposal development, deal strategy reviews, client presentations, and final negotiations.
• Leverage industry trends, AI innovation, and customer experience insights to strengthen Accenture’s market positioning and pursuit outcomes.
• Travel as required.

Here’s What You Need:

• Proven experience leading and winning large, complex sales pursuits within a consulting, professional services, or technology services environment.
• Demonstrated success carrying and achieving multi-million-dollar sales quotas through the capture and closure of transformational engagements.
• Experience shaping large-scale customer experience, contact center, customer service, or operational transformation programs.
• Ability to develop compelling executive narratives, client business cases, and differentiated value propositions.
• Deep understanding of modern contact center ecosystems, including one or more of the following platforms:
  • Genesys
  • NICE CXone
  • Amazon Connect
  • Five9
  • Cisco Contact Center
  • Microsoft Dynamics Contact Center
• Minimum 8 years of enterprise sales, sales capture, business development, or strategic pursuit leadership experience.
• Minimum 5 years of quota-carrying experience with annual sales targets of $10M+.
• Experience engaging senior client stakeholders and influencing strategic investment decisions.

Bonus Points If You Have:

• Experience leading competitive pursuit teams and large-deal capture efforts exceeding $10M.
• Expertise in sales strategy, opportunity shaping, and commercial solution development.
• Experience with AI-enabled customer service, GenAI-powered customer engagement, and intelligent operations solutions.
• Knowledge of CRM ecosystems including Salesforce, Microsoft Dynamics 365, and ServiceNow.
• Strong executive storytelling and presentation skills with the ability to connect technology investments to business outcomes.
• Experience developing compelling value propositions, transformation visions, and outcome-based business cases.
• Strong pricing, commercial strategy, and competitive positioning experience.
• Proven ability to align multidisciplinary teams around a common pursuit vision and winning strategy.
• Executive presence and credibility with C-suite decision makers.
• Demonstrated leadership, collaboration, and influence in complex sales environments.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.

The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.

It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here:

Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $143,950 to $193,950

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.