Contact Centre Transformation Seller

Accenture; Toronto; On-site; CAD 203,000 - 274,000; Full time

Job summary

Accenture Song seeks a strategic sales leader to drive large-scale Contact Center Transformation and Intelligent Operations opportunities in Canada. You will own the sales cycle from pursuit to closure, building differentiated value propositions and executive-level narratives that resonate with senior stakeholders.

You will collaborate with cross-functional teams to shape opportunities, align business challenges with technology transformations, and guide proposals through to final negotiations.

Qualifications

• Proven experience leading and winning large, complex sales pursuits in consulting, professional services, or tech services.
• Demonstrated success carrying multi-million-dollar quotas through capture and closure of transformational engagements.
• Experience shaping customer experience, contact center, or operational transformation programs.
• Ability to develop compelling executive narratives and differentiated value propositions.
• Deep understanding of modern contact center ecosystems and related platforms.

Responsibilities

• Lead strategic sales pursuits for large-scale Contact Center Transformation and Intelligent Operations opportunities.
• Own and achieve a sales quota through successful capture and closure of complex engagements.
• Develop pursuit strategies that differentiate Accenture Song in competitive environments.
• Shape client opportunities by aligning business challenges with transformation roadmaps.
• Collaborate across teams to develop integrated solutions addressing client priorities and measurable business value.
• Craft executive-level narratives and business cases communicating strategic and financial benefits.

Skills

Strategic sales

Large-scale deals

Executive storytelling

Deal shaping

Stakeholder alignment

CRM knowledge

Tools

Genesys

NICE CXone

Amazon Connect

Five9

Cisco Contact Center

Microsoft Dynamics

Job description

We Are:

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span growth strategy, customer experience, marketing, commerce, sales, and service transformation. By combining human insight, technology, data, AI, and industry expertise, we help organizations reimagine how they engage customers across every channel and touchpoint.

We Are:

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span growth strategy, customer experience, marketing, commerce, sales, and service transformation. By combining human insight, technology, data, AI, and industry expertise, we help organizations reimagine how they engage customers across every channel and touchpoint.

Within Accenture Song, our Contact Center Transformation practice helps clients modernize customer service operations through AI, automation, cloud contact center platforms, workforce optimization, customer experience transformation, and intelligent operations.

You Are:

A strategic sales leader with a demonstrated ability to shape, position, and win complex transformation opportunities. You excel at bringing together multidisciplinary teams to develop differentiated solutions, craft compelling client narratives, and create winning pursuit strategies that resonate with senior executive stakeholders.

You understand how to connect Accenture Song's unique capabilities across customer experience, technology, operations, AI, and industry expertise into a cohesive value proposition that helps clients reimagine customer service and contact center operations.

You thrive in large, competitive pursuits where success depends on strategic deal shaping, executive storytelling, commercial innovation, stakeholder alignment, and the ability to create compelling business outcomes for clients.

The Work:

• Lead strategic sales pursuits for large-scale Contact Center Transformation, Customer Service, and Intelligent Operations opportunities.
• Own and achieve a sales quota through the successful capture and closure of complex transformation engagements.
• Develop pursuit strategies that clearly differentiate Accenture Song and position us for success in competitive environments.
• Shape client opportunities by aligning business challenges, customer experience priorities, operational goals, and technology transformation initiatives into compelling transformation roadmaps.
• Collaborate across Accenture Song, Technology, Operations, Data & AI, and Industry teams to develop integrated solutions that address client priorities and demonstrate measurable business value.
• Craft executive-level narratives and business cases that communicate the strategic, financial, and operational benefits of transformation investments.
• Lead opportunity qualification, solution positioning, competitive strategy, and commercial shaping activities throughout the sales lifecycle.
• Build trusted relationships with senior executives responsible for customer experience, operations, digital transformation, customer service, and technology strategy.
• Facilitate alignment across internal and client stakeholders to advance opportunities and accelerate decision-making.
• Create compelling value propositions that highlight Accenture Song's differentiated capabilities in AI-enabled customer engagement, intelligent operations, and customer service transformation.
• Guide pursuit teams through proposal development, deal strategy reviews, client presentations, and final negotiations.
• Leverage industry trends, AI innovation, and customer experience insights to strengthen Accenture's market positioning and pursuit outcomes.
• Travel as required.

Here's What You Need:

• Proven experience leading and winning large, complex sales pursuits within a consulting, professional services, or technology services environment.
• Demonstrated success carrying and achieving multi-million-dollar sales quotas through the capture and closure of transformational engagements.
• Experience shaping large-scale customer experience, contact center, customer service, or operational transformation programs.
• Ability to develop compelling executive narratives, client business cases, and differentiated value propositions.
• Deep understanding of modern contact center ecosystems, including one or more of the following platforms:
  • Genesys
  • NICE CXone
  • Amazon Connect
  • Five9
  • Cisco Contact Center
  • Microsoft Dynamics Contact Center
• Minimum 8 years of enterprise sales, sales capture, business development, or strategic pursuit leadership experience.
• Minimum 5 years of quota-carrying experience with annual sales targets of $10M+.
• Experience engaging senior client stakeholders and influencing strategic investment decisions.

Bonus Points If You Have:

• Experience leading competitive pursuit teams and large-deal capture efforts exceeding $10M.
• Expertise in sales strategy, opportunity shaping, and commercial solution development.
• Experience with AI-enabled customer service, GenAI-powered customer engagement, and intelligent operations solutions.
• Knowledge of CRM ecosystems including Salesforce, Microsoft Dynamics 365, and ServiceNow.
• Strong executive storytelling and presentation skills with the ability to connect technology investments to business outcomes.
• Experience developing compelling value propositions, transformation visions, and outcome-based business cases.
• Strong pricing, commercial strategy, and competitive positioning experience.
• Proven ability to align multidisciplinary teams around a common pursuit vision and winning strategy.
• Executive presence and credibility with C-suite decision makers.
• Demonstrated leadership, collaboration, and influence in complex sales environments.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended to fill a brand new position. The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate. Information on benefits is here: Role Location Annual Salary Range British Columbia/Ontario/New Brunswick $143,950 to $193,950 and