Contact Center Representative (Credit Cards, Remote) - Bilingual

Canadian Imperial Bank of Commerce; Montreal; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

CIBC is seeking a Customer Service Contact Centre Representative to provide exceptional client support in a conducive work environment. This full-time, shift-oriented position emphasizes client engagement and problem-solving skills, suitable for professionals who thrive in dynamic settings. Join CIBC to make a meaningful impact while enjoying the benefits of a competitive salary and a strong emphasis on teamwork.

Benefits

Competitive salary and incentive pay

Benefits and pension plan

Employee share purchase plan

Paid vacation and wellbeing support

Purpose Day for personal growth

Qualifications

• Fluent in both French and English to support operations outside Quebec.
• Passionate about people, client engagement, and finding solutions.
• Goal-oriented with a focus on problem-solving.

Responsibilities

• Be the first point of contact for clients with banking queries.
• Engage clients, manage accounts, and identify opportunities.
• Work in a fast-paced environment, resolving issues efficiently.

Skills

Accountability

Building Trust

Call Center

Customer Engagement

Customer Experience

Customer Service

Identifying Opportunities

Personal Initiative

Problem Resolution

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

As a Customer Service Contact Centre Representative, you’ll be the first point of contact for clients calling in with questions or requests related to their banking needs. You’ll work in a fast-paced environment, deepen relationships, quickly resolve issues, and identify opportunities to match clients with the right products and solutions that will enable their financial success.

At CIBC, we enable an optimal work environment for you to thrive. You can effectively perform all work activities remotely and will only be required to be on-site occasionally.

Please note that the start date is September 2, 2025 and it is a full-time permanent position.

Work Hours and Schedule

Our Contact Centre is open Monday to Friday 7:00AM to Midnight, Saturday-Sunday 7:00AM to 10:00PM. This is a full-time, shift-oriented role. Flexibility between these hours is preferred.

Remote Work Program

We have an Agent@Home remote work program. All employees must meet program requirements and be able to attend the primary work location within two hours’ notice for business purposes.

Agent@Home Program Requirements

• Ability to work independently in a secure, private workspace.
• Wired internet connection supporting high-quality calls (minimum 15 Mbps download, 10 Mbps upload). Satellite internet is prohibited.

How You'll Succeed

• Client engagement: Focus on each client experience, connect personally, and offer trusted advice. Help clients manage their accounts and refer them to the right contacts.
• Problem solving: Listen, ask questions, understand client needs, and recommend solutions. Remain solution-focused to identify opportunities.
• Efficiency: Value clients’ time, understand CIBC systems and products for quick resolution.
• Product knowledge: Know CIBC’s products deeply, suggest suitable banking options, and leverage internal departments for comprehensive support.

Who You Are

• You put our clients first. Engage purposefully, find solutions, and go the extra mile.
• You’re passionate about people. Build trust through respect and authenticity.
• You love to learn. Grow your knowledge continuously.
• You’re goal-oriented. Motivated by achieving goals and making a difference.
• Values matter to you. Live our values—trust, teamwork, accountability—and bring your authentic self.
• Language proficiency: Fluent in both French and English to support operations outside Quebec.

What CIBC Offers

We prioritize your goals with competitive salary, incentive pay, benefits, pension plan, employee share purchase plan, vacation, wellbeing support, and MomentMakers recognition program.

Our workspaces and technology support collaboration and innovation. We also offer Purpose Day—a paid day off for personal growth.

Additional Information

• We are committed to inclusivity. If you need accommodations, contact [e-mail].
• You must be legally eligible to work and have valid permits if applicable.
• Applicants may complete assessments and skills tests, including language and technical skills, to learn more about your capabilities.

Job Details

Location: Mont-1155 Rene Levesque O

Type: Regular, Full-time

Hours: 37.5 per week

Skills: Accountability, Building Trust, Call Center, Customer Engagement, Customer Experience, Customer Service, Identifying Opportunities, Personal Initiative, Problem Resolution