Consulting Manager

CitiXsys - iVend Retail; Canada; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading retail technology firm is seeking an experienced Consulting Manager to act as the primary liaison between company partners and customers. This role will manage pre- and post-sales activities, ensuring partner readiness and successful project implementations. Candidates should possess a strong background in retail technology, with at least 10 years of relevant experience and excellent collaboration skills. Travel may be required based on regional demands.

Qualifications

• Minimum of 10 years of experience in pre-sales, functional consulting, or implementation.
• Strong understanding of retail operations and customer journeys.
• Exceptional collaboration and communication skills.

Responsibilities

• Act as the primary contact for channel partners and customers.
• Lead end-to-end project implementations and manage project documentation.
• Provide pre-sales support and assist with customer requirements.

Skills

Pre-sales support

Functional consulting

Retail technology knowledge

Project management

Collaboration skills

Communication skills

Training delivery

Education

Bachelor's degree in Business, Information Technology, or related field

Certifications in sales enablement or consulting frameworks

Job description

Consulting Manager is a strategic liaison between CitiXsys, its channel partners, and end customers. This role oversees pre- and post-sales activities, including product training, partner enablement, solution delivery, and customer implementation. In regions where CitiXsys works directly with customers (i.e., without a channel partner), the Consulting Manager acts as the primary point of contact. A key focus of this role is ensuring partner readiness, driving successful project outcomes, and enhancing overall customer satisfaction through expert consulting and support.

Key Responsibilities

• Act as the primary functional and technical contact for channel partners and direct customers within the assigned region.
• Provide pre-sales support, including product demonstrations, solution alignment, and assistance with customer requirements gathering.
• Lead and manage end-to-end project implementations, ensuring delivery of all related documentation such as project plans, blueprints, gap-fit analyses, test cases, and sign-offs.
• Enable and support partners through recurring training webinars, on-demand e-learning content, and knowledge-sharing forums.
• Promote and monitor certification compliance among partners, as outlined in partnership agreements.
• Identify and pursue upsell and cross-sell opportunities within the existing customer base.
• Maintain accurate project records and updates in the CitiXsys Project Management System.
• Collaborate with the Product Development team to stay up to date on new features, and communicate product enhancements to partners.
• Support the sales process by contributing to RFP responses and presenting compelling value propositions.
• Create and maintain knowledge base articles and internal resources based on partner and customer queries.
• Represent CitiXsys at industry events, partner meetings, trade shows, and product seminars.

Qualifications

• Minimum of 10 years of experience in pre-sales, functional consulting, or implementation, preferably within the retail technology domain.
• Strong understanding of retail operations, customer journeys, and challenges faced by modern retailers.
• Demonstrated ability to align technology solutions with business goals.
• Exceptional collaboration skills, with the ability to work effectively across cross-functional teams.
• Proven track record managing complex enterprise implementations and multi-stakeholder engagements.
• Excellent verbal and written communication skills, with experience in delivering engaging presentations and high-quality documentation.
• Experience delivering training to partners and/or customers, both virtually and in person.

Success Metrics

• High level of product knowledge and solution expertise.
• Completion of partner enablement programs and certification targets.
• Timely and within-budget delivery of customer implementations.
• Growth in revenue from upsell opportunities and customer retention.
• High customer and partner satisfaction, measured through feedback and low escalation rates.
• Full compliance with CitiXsys project management standards and consulting processes.
• Strength of relationships and account engagement with partners and customers.

Education & Certifications

• Bachelor’s degree in Business, Information Technology, or a related field from a recognized institution.
• Certifications in sales enablement, consulting frameworks, or enterprise solutions (e.g., PMP, ITIL, or similar) are advantageous.

Additional Requirements

• Willingness to travel up to 25–40% of the time, depending on regional demands.