Consultant, Production Application Support

Canadian Imperial Bank of Commerce; Toronto; Hybrid; CAD 95,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Incentive pay

Banking benefits

Defined benefit pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

MomentMakers recognition program

Job summary

Canadian Imperial Bank of Commerce (CIBC) is seeking an experienced Automation Specialist to support Enterprise Intelligent Automation Technology. You will investigate incidents, perform root cause analysis, and ensure platform health across automation services.

You will collaborate with technology teams and stakeholders to deliver reliable automation solutions and maintain compliant, secure operations. You will bring 5+ years in automation environments, hands-on with UiPath/Blue Prism/Power

Qualifications

• 5+ years of experience in application development, platform support, or enterprise automation environments.
• Hands-on with automation platforms such as UiPath, Blue Prism, Microsoft Power Automate, or similar technologies.
• Experience with ServiceNow, Jira, SQL, APIs, and integration tools for issue investigation and resolution.
• Experience with Git, Azure DevOps, and change/release processes.
• Strong infrastructure and monitoring knowledge with Windows Server environments and enterprise monitoring tools.

Responsibilities

• Provide investigation and second-level support on client issues and outages.
• Support incident response, root cause analysis, and platform health monitoring.
• Manage risk, compliance, security, and control requirements across automation services.
• Coordinate 24x7 support and recovery efforts; adapt procedures to scenarios.
• Collaborate with technology teams, support partners, and stakeholders to deliver automation solutions.

Skills

Automation platforms

Incident response

Root cause analysis

Platform monitoring

Stakeholder collaboration

Education

Bachelor’s degree in Computer Science or IT or Engineering

Tools

UiPath

Blue Prism

Power Automate

ServiceNow

Jira

SQL

APIs

Git

Azure DevOps

Splunk

Dynatrace

Power BI

Excel

Windows Server

Job description

You'll be joining CIBC's Enterprise Intelligent Automation Technology team. You'll be responsible for providing investigation and second level support on client issues, technical issues, system outages and questions from all internal and external application by maintaining, prioritization and addressing to respective CIBC technology groups and vendors. You'll help maintain automation stability, performance, and service reliability by supporting incident response, root cause analysis, and platform health monitoring. You'll also manage risk, compliance, security, and control requirements across automation services while supporting change delivery, upgrades, and modernization initiatives. You'll be responsible for maintaining the production applications and day-to-day operational activities, manage escalations and modify established procedures / approaches to suit specific situations including 24 x 7 support and coordination of recovery efforts.**Stakeholder collaboration** - Partner with technology teams, support partners, and business stakeholders to understand needs, resolve issues, and deliver solutions that improve automation outcomes and the client experience. Develop and maintain productive relationships with Technology, QA, Project team and others**You have deep technical experience.** You bring 5+ years of experience in application development, platform support, or enterprise automation environments. You have hands-on experience with automation platforms such as UiPath, Blue Prism, Microsoft Power Automate, or similar technologies.**You're skilled in enterprise support tools and integrations.** You have experience working with ServiceNow, Jira, or other information technology service management tools, along with SQL, application programming interfaces (APIs), and integration support tools to investigate and resolve issues.**You understand modern delivery practices.** You have experience with Git, Azure DevOps, or other repository and version control tools, and you're comfortable supporting structured change, release, and continuous improvement processes.**You bring strong infrastructure and monitoring knowledge.** You have experience supporting Windows Server environments, virtual platforms, and enterprise monitoring and reporting tools such as Splunk, Dynatrace, Power BI, or Excel.**You have the right education.** You have a degree or diploma in Computer Science, Information Technology, Engineering, or a related field.* We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program\\*, defined benefit pension plan\\*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.* Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.* We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.* CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]* CIBC is committed to clarity in our hiring process. All roles posted are opportunities we're actively recruiting for, unless stated otherwise.* You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.* We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.