Consultant, Production Application Support

CIBC; Toronto; Hybrid; CAD 90,000 - 130,000; Full time

Job summary

Join CIBC’s Enterprise Intelligent Automation Technology team in Toronto to provide investigation and second level support for automation platforms and related applications. You will help maintain stability, performance, and service reliability while coordinating with technology groups and vendors.

You’ll support incident response, root cause analysis, and platform health monitoring in a 24x7 environment, with opportunities to help drive modernization and improvements.

Qualifications

• 5+ years of experience in app development, platform support, or enterprise automation.
• Hands-on experience with UiPath, Blue Prism, or Power Automate.
• Experience with ServiceNow, Jira, SQL, APIs, and integration support tools.

Responsibilities

• Provide day-to-day support for enterprise automation solutions.
• Monitor incidents and perform root cause analysis to improve stability.
• Coordinate platform upgrades, releases, and modernization initiatives.
• Ensure risk, compliance, and controls align with enterprise standards.
• Collaborate with technology teams and stakeholders to deliver solutions.
• Support 24x7 incidents and recovery coordination.

Skills

Automation platforms

Incident & problem management

Monitoring & performance

Security, risk & compliance

Education

Bachelor's degree in Computer Science / IT / Engineering

Tools

APIs

Integration tools

Git

Azure DevOps

Splunk

Dynatrace

Power BI

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

You’ll be joining CIBC’s Enterprise Intelligent Automation Technology team. You’ll be responsible for providing investigation and second level support on client issues, technical issues, system outages and questions from all internal and external application by maintaining, prioritization and addressing to respective CIBC technology groups and vendors. You'll help maintain automation stability, performance, and service reliability by supporting incident response, root cause analysis, and platform health monitoring. You'll also manage risk, compliance, security, and control requirements across automation services while supporting change delivery, upgrades, and modernization initiatives. You’ll be responsible for maintaining the production applications and day-to-day operational activities, manage escalations and modify established procedures / approaches to suit specific situations including 24 x 7 support and coordination of recovery efforts.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview

How You’ll Succeed

• Operational support and platform stability - Provide day-to-day support for enterprise automation solutions and related platforms, helping to ensure strong availability, performance, and reliability across the automation environment.
• Incident management and service improvement - Monitor issues, troubleshoot incidents, support root cause analysis, and implement corrective actions that improve service stability and reduce recurring problems.
• Risk, compliance, and controls - Apply established security, risk, compliance, and control practices to automation services, ensuring operational processes align with enterprise standards and regulatory expectations.
• Change delivery and modernization - Support platform upgrades, releases, enhancements, and modernization initiatives, ensuring compliance with relevant organization standards (Business, Continuity, Security, Compliance, and Privacy).
• Stakeholder collaboration - Partner with technology teams, support partners, and business stakeholders to understand needs, resolve issues, and deliver solutions that improve automation outcomes and the client experience. Develop and maintain productive relationships with Technology, QA, Project team and others
• Monitoring and reporting - Use monitoring and reporting tools to assess platform health, identify trends, and provide insights that support proactive service management and informed decision-making.

Who You Are

• You have deep technical experience. You bring 5+ years of experience in application development, platform support, or enterprise automation environments. You have hands‑on experience with automation platforms such as UiPath, Blue Prism, Microsoft Power Automate, or similar technologies.
• You're skilled in enterprise support tools and integrations. You have experience working with ServiceNow, Jira, or other information technology service management tools, along with SQL, application programming interfaces (APIs), and integration support tools to investigate and resolve issues.
• You understand modern delivery practices. You have experience with Git, Azure DevOps, or other repository and version control tools, and you're comfortable supporting structured change, release, and continuous improvement processes.
• You bring strong infrastructure and monitoring knowledge. You have experience supporting Windows Server environments, virtual platforms, and enterprise monitoring and reporting tools such as Splunk, Dynatrace, Power BI, or Excel.
• You're interested in emerging technology. Exposure to AI‑enabled automation and digital transformation initiatives is an asset and will help you contribute to the continued evolution of enterprise automation capabilities.
• You have the right education. You have a degree or diploma in Computer Science, Information Technology, Engineering, or a related field.
• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points‑based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
• Subject to plan and program terms and conditions

What You Need To Know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]
• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute‑based assessment and other skills test (such as simulation, coding, French proficiency).
• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 28th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Application Development, Application Testing, Database Management, Debugging, Impact Analysis, Systems Troubleshooting, Work Collaboratively