Construction Equipment Service Technician

Husqvarna Canada Corp.; Mississauga; On-site; CAD 48,000 - 65,000; Full time

Job summary

Husqvarna Construction in Mississauga, ONT, Canada, is seeking a Service Center Technician to diagnose, repair, and service customer equipment with a focus on timely, accurate service. You will troubleshoot complex issues, perform preventive maintenance, and support the sales organization through hands-on diagnostics and repair.

The ideal candidate will have a high school diploma or equivalent and at least four years of technical experience, strong communication, and the ability to read

Qualifications

• Excellent communication and customer service skills.
• Proven organizational skills.
• Hands-on product knowledge through experience.
• Mechanical, electrical, and hydraulic troubleshooting skills.
• Ability to read electrical and hydraulic schematics.
• Proven safety compliance.

Responsibilities

• Troubleshooting and repair of equipment for customer products (80%).
• Assist with unloading and moving equipment.
• Evaluate and diagnose equipment for warranty/non-warranty repair.
• Preventive maintenance and repairs (mechanical/electrical/hydraulic).
• Go on service calls to customer locations as needed.
• Documentation of equipment receipt and final repairs.
• Delivery and pickup of rental machines and parts as needed.
• Customer inquiries and service center upkeep.

Skills

Communication

Customer service

Organizational skills

Hands-on troubleshooting

Electrical schematics

Hydraulic systems

Safety compliance

Education

High school diploma or equivalent

Job description

As a Service Center Technician at Husqvarna Construction in Mississauga, ONT, Canada, you are responsible for supporting Husqvarna customers and the sales organization in providing routine, non-routine, and highly advanced hands-on support for the customers by evaluating, diagnosing, and repairing equipment. This position is an integral part of reporting design, reliability, and maintenance problems through appropriate channels. This position helps ensure our competitive advantage and is critical to the company by providing the highest level of customer service through hands-on technical service.

RESPONSIBILITIES

• Troubleshooting and Repair of Equipment for Customer Products (80%)
• Responsible for assisting with the physical unloading and moving of customer equipment
• Responsible for evaluating and diagnosing equipment for warranty and non-warranty repair in order to determine the most effective and economical repair solution
• Responsible for performing preventive maintenance and mechanical/electrical/hydraulic repairs as determined during evaluation and diagnosis
• Responsible for going on service calls to customer location as needed
• Customer Support/Administrative (20%)
• Assist with documentation of receipt of equipment in the Service Center
• Responsible for completing documentation on final repair and service of equipment
• May be responsible for creating and completing sales order/invoicing process as needed
• Delivery and pick up of rental machines and parts at customer locations as needed
• Handle in-person inquiries from customers as needed
• Assist with regular maintenance of the Service Center to provide a clean, orderly, and safe work environment; including packing and shipping of spare parts and equipment
• Cleaning and prepping of new machines, demo machines returning from field, and returned rental machines

WHAT WE'RE LOOKING FOR

• Excellent communication and customer service skills
• Proven organizational skills
• Acceptable demonstrated levels of product knowledge through hands-on experience
• Demonstrated mechanical, electrical, and hydraulic system troubleshooting skills
• Demonstrated ability to read, understand, and follow electrical and hydraulic schematics
• Proven record of complying with safety requirements

Education & Experience

• High school diploma or equivalent
• 4 years' previous technical experience

Working Conditions

• Working majority of time in service center environment, occasionally in the field
• Frequent computer application use in Microsoft Office and company-specific systems
• Frequent lifting up to 50 pounds/22.68 kilograms
• Frequent use of hands and fingers, handling or feeling objects, tools or controls, and reaching with hands and arms
• Frequent use of close and peripheral vision, depth perception, color vision, and ability to adjust focus
• Occasional overnight travel required

Discover roles that inspire growth, challenge boundaries, and allow you to be part of something bigger.

Here, you'll find a team that values bold ideas, sustainable solutions, and collaborative growth.

Whether you're just starting your career or looking for the next big step, we offer a place where passion and purpose come together.

Shaping great experiences is what we do.

With our passion for innovation, we create new solutions to enhance urban and green spaces used and loved by many.

Transforming the way the world care for outdoor environments.

For more than three centuries we have kept innovating and re-inventing our business.

Today, our innovation drives us forward toward a sustainable future, turning opportunities into value for our customers.

Our goal is market leadership, grounded in a vision to shape our industry and make a meaningful impact.

We are an equal opportunity employer and celebrate diversity.

We are committed to create an inclusive environment for all employees and candidates.

Together as a team, we can bring the best ideas to life.

Diversity and inclusion is about each and every one of us.

We are curious, bold, and built by our differences.

At Husqvarna Group, we choose to build on various perspectives to create a company that is stronger - and where we have fun together.

Our culture is the fuel that drives us to achieve our goals, built on three culture themes: Bold: We push boundaries, take risks, and act decisively, stepping outside our comfort zones to explore new opportunities. Dedicated: We're driven by our passion to shape great experiences - and we've got the dedication to follow through. Care: We put people first - our customers, our team and future generations. Care is what connects us, spurs our growth and our ability to win together. Together, these values empower us to lead, adapt, and grow as a team.