Constituency Outreach & Support Assistant

House of Commons; Terrace; Hybrid; CAD 48,000 - 53,000; Full time

Job summary

House of Commons seeks a Constituency Assistant to support the Member of Parliament’s office in Skeena—Bulkley Valley. You will handle constituent inquiries, draft replies, and manage communications while assisting with casework and data entry to ensure smooth operations.

The role involves greeting visitors, answering calls, and providing front-line client services, with opportunities to engage with community organizations and support outreach efforts.

Qualifications

• Post-secondary education from a recognized institution or an acceptable combination of education, training and relevant experience.
• Customer service experience in an office setting providing, reception or administrative support.
• Excellent written and oral communication abilities, with great attention to detail.
• Strong computer skills including experience with Microsoft Office suite of programs.

Responsibilities

• Acts as the first line of response with constituents for all incoming cases and provides information, advice and support in person, over the telephone and in writing.
• Drafts responses to constituent emails and letters, including on constituency casework issues.
• Provides various administrative services to the Member’s office and ensures the flow of operations.

Skills

Customer service

Communication skills

Microsoft Office

Education

Post-secondary education

Tools

Microsoft Office

Job description

House of Commons seeks a Constituency Assistant to support the Member of Parliament’s office in Skeena—Bulkley Valley. You will handle constituent inquiries, draft replies, and manage communications while assisting with casework and data entry to ensure smooth operations.

The role involves greeting visitors, answering calls, and providing front-line client services, with opportunities to engage with community organizations and support outreach efforts.