Conservation & Energy Management Program Specialist

FortisBC; Kelowna; Hybrid; CAD 65,000 - 94,000; Full time

Job summary

An established energy provider is looking for a Program Specialist to enhance customer experiences in energy conservation. This role involves managing conservation programs, simplifying customer journeys, and collaborating with internal partners to deliver effective solutions. You'll be part of a diverse team committed to transforming B.C.'s energy landscape while promoting sustainability. If you're passionate about making a difference and have a knack for project management and customer service, this opportunity is perfect for you. Join a company that values inclusivity and encourages your professional growth in a supportive environment.

Benefits

Flexible Work Program

Competitive Salary

Benefits Package

Career Development Opportunities

Volunteerism Encouragement

Qualifications

• Minimum 3 years of experience in program development.
• Strong customer service and relationship-building skills.

Responsibilities

• Manage customer journey from application to rebate payments.
• Identify barriers and implement feedback for program processes.

Skills

Customer Service

Project Management

Analytical Skills

Relationship Building

Organizational Skills

Education

Diploma in Business, Marketing, or Communications

Job description

Location: Kelowna, BC, CA; Surrey, BC, CA

Branch: Gas
Affiliation: Management & Exempt
Employment Status: Full-Time Regular
Salary Min: $65,900.00 Annually
Salary Max: $93,700.00 Annually
Short-term Incentive Eligible: Yes
Workplace Flexibility: Yes
Posting End Date: Open until filled

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity, and propane to 1.3 million customers.

We're actively seeking new talent to join our mission of transforming B.C.'s energy landscape. As one of BC's Top Employers with a diverse team of over 2,700 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

Position Overview

You're a master of workflows, and you know how to guide clients through an effortless customer journey. You're at your best when you collaborate and can harness others' insights to produce tangible process improvements and remarkable results. To top it all off, you're passionate about applying your skills to a job that takes meaningful action in promoting energy conservation.

This may be the perfect opportunity for you as our Conservation and Energy Management department is looking to hire a Program Specialist, Program Operations who will drive our conservation programs and nurture customer-centric experiences. We want you to utilize your customer-centric vision to simplify the customer experience and leverage customer insights to improve the reach and satisfaction with our programs.

In this role, you will:

1. Be laser-focused on the customer journey from initial application to timely and accurate payments of rebates.
2. Identify barriers and bottlenecks and implement customer feedback to evolve our program processes.
3. Collaborate with internal partners to craft bespoke solutions for our customers.
4. Prepare business cases and reporting for new programs or modifications to existing programs including justification and cost-effectiveness analysis.
5. Manage procurement for Conservation & Energy Management projects, ensuring timely, cost-effective service acquisition and stakeholder alignment.
6. Oversee purchase orders and budgets to ensure accurate tracking, timely processing, and compliance with financial guidelines, while optimizing resources and controlling costs.

What it takes:

1. A diploma in business, marketing, communications or a related discipline from a recognized program, plus a minimum of three (3) years of recent, related experience in program development.
2. Demonstrated customer service approach and relationship building skills with program stakeholders.
3. Exceptional organizational and project management skillset.
4. Ability to work independently and with partners in a fast-paced environment with complex processes.
5. Confident analytical skills and able to confidently make decisions based on facts and data.
6. A 'get it done right' and 'can do' perspective that fosters strengthened relationships through every engagement.

In this role, you will have the option to participate in a flexible work program, enabling you to work from an approved flex location in British Columbia up to 85 days a year (equivalent to approximately two days a week), subject to business or operational needs.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive, and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.