Conseiller au service à la clientèle

Co-operators; Laval; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

Join a leading Canadian financial services co-operative as a Personal Lines Insurance Agent in Laval. You will attract new business, meet sales targets, and provide exceptional client care in a hybrid work environment. The role focuses on auto and property insurance, requiring bilingual proficiency in English and French. Opportunities for training, career growth, and a comprehensive rewards package await you.

Benefits

Opportunities for training and career growth

Flexible work options and paid time off

Support for physical and mental health

Paid volunteer days

Comprehensive rewards package

Qualifications

• At least one year of experience in an office environment.
• Knowledge of underwriting practices and home and auto insurance products is an asset.

Responsibilities

• Selling auto and property insurance by identifying client needs.
• Providing exceptional client service by responding to inquiries and resolving complaints.
• Maintaining client retention through effective communication.

Skills

Communication

Critical Thinking

Education

Post-secondary education

Job description

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Company: CGIC

Department: Home and Auto

Employment Type: Regular Full-Time

Work Model: Hybrid

Language: Bilingualism in English and French is required.

Additional Information: This/these role(s) is/are currently vacant

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society. Our team is essential to deliver on this strategy. We prioritize our people to ensure a strong culture and development opportunities that enable our team to thrive and live our purpose. You will work with people who care passionately about you, our clients, and our communities.

Our Distribution team aims to be the leader in client engagement among Canadian Insurers, providing a seamless and personalized client experience. Our knowledgeable and trusted team is dedicated to delivering financial solutions tailored to our clients' needs.

As a Personal Lines Insurance Agent in one of our Quebec locations (Kirkland, Vaudreuil, Beauport, or St-Eustache), you will attract new business, meet or exceed sales targets, and provide excellent client care. Your role involves supporting and developing agency/call center operations through prospecting, client contacts, and sales activities, focusing on Auto and Property insurance.

How You Will Create Impact

• Selling auto and property insurance by identifying client needs, building a network to generate sales, and responding to leads promptly.
• Applying underwriting guidelines within current binding authority, providing quotes, and upselling or cross-selling other products through referrals.
• Contributing to sales growth by achieving individual sales, quality, and productivity goals.
• Providing exceptional client service by responding to inquiries, resolving complaints, and escalating issues when necessary.
• Maintaining client retention through supporting referrals and effective communication, listening, and negotiation, especially regarding cancellations.
• This role primarily supports non-French speaking clients inside and outside Quebec and requires proficiency in English. Non-French duties are not assignable to other team members.

How You Will Succeed

• You are committed to continuous improvement and exceeding client expectations.
• You use critical thinking to identify problems and propose solutions proactively.
• You have strong communication skills to convey messages clearly.
• You are an effective team player who shares knowledge to support peers.

To Join Our Team

• At least one year of experience in an office environment.
• Some post-secondary education.
• Knowledge of underwriting practices and home and auto insurance products is an asset.
• Possession of the Personal Lines Damage Insurance Licence from l’Autorité des marchés financiers du Québec (AMF) is an asset.
• Proficiency in both English and French is essential for servicing and communicating with clients and teams. Non-French duties are not assignable to other team members.

What You Need To Know

• This role operates in a call center environment requiring high audio and visual concentration for extended periods.
• Strict confidentiality regarding employment records and personal information.
• You will undergo a Criminal Record and Consumer History background check if selected.

What’s in it for you?

• Opportunities for training and career growth.
• Flexible work options and paid time off.
• Support for physical and mental health with programs and a positive workplace culture.
• Paid volunteer days to contribute to the community.
• A comprehensive rewards package including salary, bonus, pension, and benefits.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other

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