Connected Home Technician

Rogers Communications; Ottawa; On-site; CAD 45,000 - 60,000; Full time

Job summary

Rogers Communications is seeking a Connected Home Technician in Ottawa, who will support customers with internet, TV, and smart home services. The role offers competitive benefits and a commitment to diversity and innovation, contributing to a meaningful impact in telecommunications.

Benefits

Competitive Salary

Discounts on tickets and services

Health & Dental Benefits

Pension plan and Stock Matching options

Growth & Development opportunities

Qualifications

• Valid driver’s license and clear driving record required.
• Physical ability to lift 80 lbs and work at heights.
• Previous telecommunications experience is an asset.

Responsibilities

• Install and service internet and smart home products.
• Inform customers of enhanced company offerings.
• Complete documentation per department standards.

Skills

Problem-solving

Adaptability

Customer 1st

Innovation

Knowledge of Wi-Fi

General troubleshooting skills

Job description

At Rogers, we put our customers first in everything we do! Our Field Operations team provides top-notch service, connecting communities across Canada. We're seeking individuals who are passionate about technology, thrive in dynamic environments, and are ready to make a meaningful impact in the telecommunications industry. If you're ready to take on an exciting challenge and be part of a team that values innovation and excellence, consider the following opportunity.

Who we’re looking for

We are looking for a Connected Home Technician for Ottawa area to support millions of customers with high-speed Internet, TV, and Smart Home Monitoring, keeping Canadians connected to the people and things that matter most.

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team.

• Competitive Salary
• Enjoy discounts up to 50% off Blue Jays tickets, Rogers, and Fido Services, 25% off TSC items, and 20% discount on all wireless accessories sold in Rogers Stores.
• Health & Dental Benefits, Pension plan and Stock Matching options
• Growth & Development opportunities in Field Operations
• Receive mentorship from NCC, HE, and other roles outside Tech Ops
• Work for an organization committed to environmental protection
• We are an organization with a strong commitment to diversity and inclusion, supporting equity through employee resource groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities, and Women.

What you’ll do:

• Install and service high-speed internet, home phone, and smart home monitoring products
• Inform customers of enhanced company products to increase sales
• Complete company documentation following department processes and standards
• Complete all assigned projects within established timeframes and standards

What you bring:

• Behaviors supporting Key Success Factors: Accountability, Adaptability & Customer 1st
• Role competencies: Innovation, Problem-solving, Achievement orientation
• Valid driver’s license, pass criminal background check, and have a clear driving record
• Ability to work flexible shifts, including days, nights, weekends, and holidays
• Willingness to work in adverse weather conditions
• Ability to lift and move equipment (~80 lbs) and work on ladders/poles up to 40 ft high
• Knowledge of Wi-Fi and general troubleshooting skills
• Previous telecommunications experience is an asset but not required

Additional notes:

A pre-employment background check is required, including criminal, credit, and driver’s abstract checks. In some provinces, a security worker license may be required, which must be obtained before start date.

Schedule: Full-time
Shift: Variable
Location: 1810 St. Laurent Blvd. (106), Ottawa, ON
Travel: Up to 10%
Background checks: Criminal, credit, driver’s abstract

At Rogers, we value diversity and inclusion, striving to create a workplace where everyone feels they belong. We consider all applicants and support candidates with disabilities throughout the recruitment process. For questions, visit our Recruitment Process FAQ.