Connected Home Technician

Rogers Communications, Inc.; Ottawa; On-site; CAD 45,000 - 60,000; Full time

Job summary

Join Rogers Communications as a Connected Home Technician in Ottawa, where you'll install and support high-speed Internet, TV, and Smart Home Monitoring for our customers. Enjoy benefits like flexible shifts, health and dental coverage, and generous employee discounts while making a meaningful impact in the telecommunications industry.

Benefits

Health & Dental Benefits

Pension plan

Stock Matching options

Generous employee discounts

Leadership development

Paid time off for volunteering

Qualifications

• Must have knowledge in Wi-Fi and general computer troubleshooting.
• Valid driver’s license required.
• Technical Telecommunications experience considered an asset.

Responsibilities

• Install and service high-speed internet and smart home products.
• Inform customers about enhanced company products.
• Complete documentation in accordance with department standards.

Skills

Problem-solving

Adaptability

Customer service

Job description

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At Rogers, we put our customers first in everything we do! Our Field Operations team provides top-notch service, connecting communities across Canada. We're seeking individuals who are passionate about technology, thrive in dynamic environments, and are ready to make a meaningful impact in the telecommunications industry. If you're ready to take on an exciting challenge and be part of a team that values innovation and excellence, consider the following opportunity.

Who we’re looking for

We are looking for a Connected Home Technician for Ottawa area to be a part of our team that supports millions of customers with high-speed Internet, TV, and Smart Home Monitoring to keep Canadians connected to the people and things that matter most.

Are you up for the challenge and the fun? If so, consider the following opportunity:

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team.

Enjoy discounts up to 50% off Blue Jays tickets, Rogers, and Fido Services, 25% off TSC (Today’s Shopping Choice) items, and 20% discount on all wireless accessories sold in Rogers Stores.

Health & Dental Benefits, Pension plan and Stock Matching options

Growth & Development opportunities to grow in Field Operations

Receive mentorship from NCC, HE and other roles outside Tech Ops

Work for an organization committed to environmental protection

We are an organization with a strong commitment to diversity and inclusion with employee resource groups supporting equity – including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women.

What you’ll do:

Installation and service of high-speed internet, home phone and smart home monitoring products

Inform customers of enhanced company products to secure increased sales

Complete company documentation pertaining to calls in accordance with the department processes and standards

Complete all assigned projects within established time parameters and standards

What you bring:

Demonstrate behaviours which support the Key Success Factors: Accountability, Adaptability & Customer 1st

Exhibit role competencies; Innovation/creative thinking; Problem-solving/judgement; achievement orientation

Have a valid driver's licence and be able to pass and complete a criminal record check and have a clear driving record

Ability to work flexible rotating shifts and schedules, days, nights, weekends, and holidays

Willing and able to work in adverse weather conditions

Must be able to lift and move equipment (approx. 80lbs) and work on ladders/poles at heights of up to 40ft.

Must have knowledge in Wi-Fi and general computer troubleshooting skills

Previous technical Telecommunications experience considered an asset but not a requirement

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

In certain provinces (e.g., British Columbia) you are required to obtain and maintain a valid security worker license to perform your position's duties. If applicable, you must obtain the required license and provide proof of satisfactory to the Company that you have obtained it on or before your start date.

Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 1810 St. Laurent Blvd. (106), Ottawa, ON
Travel Requirements: Up to 10%
Background Check(s) Required: Canadian Criminal Record Check, Credit Check, and Driver's Abstract
Posting Category/Function: Field Operations & Installation
Requisition ID: 313953

At Rogers, we believe the key to a strong business is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Customer Experience

Location:

Ottawa, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

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