Connected Home Technician

Rogers Communications; Barrie; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading communications company seeks a Connected Home Technician for the Barrie area, offering a full-time position with benefits including health and dental coverage, growth opportunities, and a commitment to diversity. You will install and service high-speed internet and smart home products, while enhancing customer satisfaction and engagement.

Benefits

Health & Dental Benefits

Stock Matching Options

Growth & Development Opportunities

Employee Discounts

Qualifications

• Valid driver's licence required.
• Ability to lift and move equipment (80lbs).
• Experience in Telecommunications is an asset.

Responsibilities

• Install and service high-speed internet and smart home products.
• Inform customers about enhanced services.
• Complete documentation in accordance with processes.

Skills

Problem-solving

Adaptability

Customer Service Orientation

Wi-Fi Troubleshooting

Job description

At Rogers, we put our customers first in everything we do! We’re growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we are with them all the way. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference –we’re passionate about people and ready to provide the ultimate customer experience to our customers. This position allows you to work from home! At Rogers, we're committed to connecting Canadians. Ready to build a rewarding career with us? If so, consider the following opportunity :

Who we’re looking for

We are looking for a Connected Home Technician for Barrie area to be a part of our team that supports millions of customers with high-speed Internet, TV, and Smart Home Monitoring to keep Canadians connected to the people and things that matter most.

Are you up for the challenge and the fun? If so, consider the following opportunity :

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team.

Enjoy discounts up to 50% off Blue Jays tickets, Rogers, and Fido Services, 25% off TSC (Today s Shopping Choice) (Today s Shopping Choice) items, and 20% discount on all wireless accessories sold in Rogers Stores.

Health & Dental Benefits, Pension plan and Stock Matching options

Growth & Development opportunities to grow in Field Operations

Receive mentorship from NCC, HE and other roles outside Tech Ops

Work for an organization committed to environmental protection

We are an organization with a strong commitment to diversity and inclusion with employee resource groups supporting equity – including groups representing People of Colour, 2SLGBRTQIA+, Indigenous Peoples, Persons with Disabilities and Women.

What you’ll do :

Installation and service of high-speed internet, home phone and smart home monitoring products

Inform customers of enhanced company products to secure increased sales

Complete company documentation pertaining to calls in accordance with the department processes and standards

Complete all assigned projects within established time parameters and standards

What you bring :

Demonstrate behaviours which support the Key Success Factors : Accountability, Adaptability & Customer 1st

Exhibit role competencies; Innovation / creative thinking; Problem-solving / judgement; achievement orientation

Have a valid driver's licence and be able to pass and complete a criminal record check and have a clear driving record

Ability to work flexible rotating shifts and schedules, days, nights, weekends, and holidays

Willing and able to work in adverse weather conditions

Must be able to lift and move equipment (approx. 80lbs) and work on ladders / poles at heights of up to 40ft.

Must have knowledge in Wi-Fi and general computer troubleshooting skills

Previous technical Telecommunications experience considered an asset but not a requirement

Schedule : Full time

Shift : Rotating

Length of Contract : Not Applicable (Regular Position)

Work Location : 1 Sperling Drive P.O. Box 8500 (160), Barrie, ON

Travel Requirements : None

Posting Category / Function : Field Operations & Installation