Concierge (UNIFOR TEC Concierge) - Part-Time with Benefits

Cadillac Fairview; Toronto; Hybrid; CAD 22,000 - 30,000; Part time

Benefits offered by this job

Benefits plan

Paid time off

Wellbeing days

Volunteer days

Growth opportunities

Job summary

Cadillac Fairview is seeking a Part-Time Concierge to greet tenants and visitors at the Eaton Centre lobby, provide directions, and respond to requests with professionalism. This role also supports promotions and events for the Marketing team and keeps the lobby area neat and welcoming.

The ideal candidate has a Hospitality/Tourism degree or related Business diploma, at least 2 years of customer service experience, and proficiency with Microsoft Office, Google, and Internet tools.

Qualifications

• Hospitality or tourism degree or diploma, or business degree.
• Minimum 2 years experience in customer service.
• Proficient in Microsoft Office, Google, and Internet.

Responsibilities

• Greet tenants and visitors.
• Respond to tenant and visitor requests promptly.
• Provide directions to services within The Eaton Centre and the Office Towers.
• Maintain concierge desk with brochures, stationery and supplies.
• Deliver memos, tickets and other correspondence to tenants.
• Assist Marketing in promotions and events.
• Assist with onboarding new employees as required.
• Notify cleaning staff of spills or trash in lobbies.
• Provide assistance to tenants calling taxis, theatre tickets, flights, etc.

Skills

Customer service

Interpersonal skills

Stress management

Education

Hospitality & Tourism degree or Diploma or Business

Tools

Microsoft Office

Google

Internet

Job description

Concierge (UNIFOR TEC Concierge) - Part-Time with Benefits

Job Category: Property Tenant Relations

Requisition Number: CONCI003103

• Posted : December 10, 2025
• Part-Time
• On-site

Locations

Showing 1 location

Description

This opportunity is currently only available to bargaining unit members. If you are not a bargaining unit member, your application will not be forwarded to the hiring manager. In the event the position is not filled with a bargaining unit member, it will be reposted and open to all general applicants.

What you will deliver:

• Greet tenants and visitors
• Respond to tenant and visitor requests in a timely manner
• Provide direction and information to tenants and visitors at the Tower lobby regarding services within The Eaton Centre and the Office Towers.
• Ensure concierge desk is equipped with the necessary brochures, stationery and supplies to effectively service tenants and visitors
• Deliver memos, tickets and other correspondence to tenants
• Assist Marketing department in the execution of promotions and special events
• Ensure the office tower lobby is clean by contract housekeeping
• Report Tenant concerns or problems to management
• Administer promotional tenant registration programs
• Monitor console equipment and maintain records in the Tower lobby
• Maintain tenant lists and directory Boards
• Report on any unusual incidents and occurrences
• Complete occurrence and liability reports when required
• Call Security to have any unauthorized personnel removed from the office tower lobby
• Activate and/or isolate an elevator for Police, Fire Department, & Ambulance
• Maintain a dialogue with passengers in an elevator entrapment
• Summon security in cases of emergency
• Assist with onboarding new employees as required.
• Notify cleaning staff of any spills or trash in lobbies
• Provide assistance to office tenants in calling for taxis, ordering theatre tickets, booking flights, etc.

What your strengths are:

• Strong customer service and interpersonal skills
• Ability to handle stressful situations with tact and diplomacy

What you need to succeed:

• Hospitality & Tourism degree or Diploma or Business
• Minimum 2 years experience in customer service
• Proficient in Microsoft Office, Google, and Internet
• Current CPR and First Aid Certificates preferred

This is a unionized position and pay rates are set out in the applicable collective bargaining agreement. Cadillac Fairview offers a comprehensive benefits plan package, paid time off including vacation, wellbeing & volunteer days and support for continued growth and development.

Why you should join us:

At Cadillac Fairview we have been transforming communities for over 50 years. We are so much more than our properties. We are building leaders at all levels. We offer the challenge of interesting work, a great organizational culture, the opportunity to collaborate with the best in the business, and support for your growth and development. We reward values-based behavior and superior results with a competitive rewards package that includes best-in-class benefits and pension. Imagine a place where you can make a difference!

At CF our everyday actions and critical business decisions are guided by our CF Values. Achieving results is naturally important for us and we achieve results through behaviours that are consistent with our CF Values.

Are you someone who believes in our values?

• Aim Higher– we strive to exceed expectations
• Own Your Expertise– we empower ourselves and each other
• Collaborate Effectively– we bring the right people together to get the right results
• Engage with Empathy– we objectively consider the needs of others
• Embrace Change– we drive, learn from, and adapt to change

At CF you’ll join a diverse community and award-winning team where your talent and commitment to excellence are welcomed, valued and respected.

CF is an equal opportunity employer and is committed to creating a diverse and inclusive environment. If you need reasonable accommodation during the recruitment, assessment, and/or selection process, please notify your CF contact or email [e-mail].

This posting is for a vacant position. CF may use artificial intelligence (AI) technology, alongside human review, to assist in screening and assessing applicants for this position.

#LI-Onsite

Customer Relationship Management (CRM)

Intermediate

Empathy

Advanced

Intermediate

Intermediate

Computer Literacy

Some Knowledge

Behaviors

Team Player

Team Player: Works well as a member of a group

Motivations

Ability to Make an Impact

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization