Concierge Associate, Ottawa West

Dymon Group; Ottawa; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Dental care

Extended health care

Life insurance

Store discount

Training and development program

Job summary

DYMON is seeking energetic Concierge Associates to deliver exceptional customer service in a busy retail environment. You will identify customer needs, propose optimal storage and home décor solutions, and build lasting relationships while meeting sales and service targets.

The role involves maintaining store presentation, stocking, cleaning, and working a flexible schedule including 13-hour weekdays and 9-hour weekend shifts.

Qualifications

• Experience in retail environments preferred.
• Proven customer service excellence is essential.
• Strong communication, organizational and relationship-building skills.
• Able to work in a fast-paced environment and manage time effectively.

Responsibilities

• Represent our core values and develop relationships with customers.
• Uncover customer needs and assist in purchasing the right solutions.
• Utilize selling skills to build long-term customer relationships.
• Meet or exceed sales and service goals including extended service plans.

Skills

customer service

sales skills

communication skills

teamwork

Job description

Job Description

We are hiringConcierge Associates.We are currently looking for energetic, highly motivated and results driven associates, who enjoy providing exceptional service to customers.

As aConcierge Associatein a busy environment, you will be given the opportunity to grow and develop and to make an impact while working for a high performing organization. You are a solution finder who enjoys helping customers find the perfect product or service to satisfy their own particular needs. Using your superior interpersonal skills, you are able to successfully convert customer opportunities into results.

Main Responsibilities:

• Represent our core values, demonstrate a customer centric approach with the ability to develop relationships
• Exhibit outstanding communication skills to uncover customer’s needs and assist them in purchasing the right solutions.
• Draw on your selling skills to develop long term customer relationships
• Meet or exceed established goals, which include profitable sales volume, extended service plans and quality service goals.
• Performing and documenting routine inspection and cleanliness of the store
• Take pride in the appearance of the store (stocking, sweeping, dusting) to ensure that the facility is always well maintained and appropriate for guests

Our ideal candidate:

• You have a real desire to know about storage solutions and home décor
• You have proven selling skills and your experience in other retail environments is definitely a bonus
• You exhibit strong communication, organizational and relationship building skills;
• You are self-motivated and driven with a talent for excellent customer service.
• You are well-organized with a disciplined ability to follow through.
• You are able to time manage and work in a fast-paced environment
• You are able to work in cross-functional teams and help your peers as needed
• You have experience with the most used computers programs and are able to learn in-house applications.
• You understand the importance of punctuality and working together as a team

You will enjoy:

• Flexible andcondensed work schedule (work 7 out of 14 days that consists of combination of 13-hour shifts weekdays & 9-hour shifts weekends) You must be able to work these hours.
• Health/ dental benefits and life insurance
• Training and development program

DYMON is committed to delivering and improving accessibility in employment for all persons with disabilities. Accommodation is available, upon request, in the application and interview process and in the course of all other methods of selection of employees.

We welcome your interest in joining the DYMON Team!

Guest First. People Focused. Results Drive

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Extended health care
• Life insurance
• Store discount

Supplemental pay types:

• Bonus pay

Experience:

• sales: 2 years (preferred)
• customer service: 2 years (preferred)