Concierge
Four Seasons
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Benefits offered by this job
Job summary
Four Seasons Whistler is seeking a Full Time Concierge to deliver luxury, personalized guest experiences in a premier resort setting. You will respond to guest requests, offer tailored recommendations, and maintain Four Seasons standards with warmth and precision.
You’ll join a polished team with a schedule that includes evenings and weekends, supported by comprehensive training and a range of guest-facing perks that elevate every stay.
Qualifications
- Preferred background in luxury hotel Front Office, Concierge, or Guest Services.
- Experience with Opera PMS is a plus.
- Strong written and verbal communication skills.
Responsibilities
- Collaborate with guests pre-arrival and during stay to understand preferences and provide tailored recommendations.
- Respond to a wide range of guest requests, adding personal touches to ensure maximum satisfaction while adhering to Four Seasons' standards.
- Send and follow up on pre-arrival emails.
- Address and resolve guest concerns and inquiries regarding hotel services, events, hours of operation, and directions.
- Engage with guests in person and over the phone in accordance with Four Seasons' service standards.
- Demonstrate extensive knowledge of Whistler activities and attractions, and coordinate ticketing, reservations, and information for guests.
Skills
Job description
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys – a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada’s Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences. At Four Seasons Whistler, we turn moments into memories – not only for our guests, but for our employees too. Grounded in our core values of teamwork, service excellence, and integrity, we foster a culture where thoughtful service and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a new chapter of modern mountain luxury following recent renovations. Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views – blending refined comfort with the natural beauty of British Columbia. Our culinary destinations offer equally distinctive experiences. Braidwood Tavern captures the spirit of après with playful craft cocktails and intimate seafood-inspired dinners in a warm, welcoming setting. SIDECUT Steakhouse, Whistler's most premium dining destination, is celebrated for its rare cuts like olive-fed wagyu, decadent seafood towers, and elevated tasting experiences that showcase the best of land and sea. Whether you’re delivering heartfelt service or curating unforgettable stays, you’ll be part of a passionate team at a property that continues to set the standard in luxury mountain hospitality.
At Four Seasons Resort and Residences Whistler the Concierge team plays a vital role in creating thoughtful, memorable guest experiences. As a Full Time Concierge, you’ll ensure service excellence by responding to a wide variety of guest requests by accurately assessing the guest’s needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction.
The role is suited to someone who thrives in a fast-paced setting, has a high level of detail, and has dedication to serving our guests. You’ll be part of a team that balances high service volume with a strong commitment to thoughtful guest experiences.
- Collaborate with guests' pre-arrival and during their stay to understand preferences and provide tailored recommendations.
- Respond to a wide range of guest requests, adding personal touches to ensure maximum satisfaction while adhering to Four Seasons' standards.
- Send and follow up on pre-arrival emails.
- Address and resolve guest concerns and inquiries regarding hotel services, events, hours of operation, and directions.
- Engage with guests in person and over the phone in accordance with Four Seasons' service standards.
- Demonstrate extensive knowledge of Whistler activities and attractions, and coordinate ticketing, reservations, and information for guests.
- Preferred background in luxury hotel Front Office, Concierge, or Guest Services and experience with Opera PMS is a plus.
- Essential ability to quickly and positively establish rapport.
- Knowledge of Whistler and surrounding areas is highly desirable but not mandatory.
- Demonstrated strong written and oral presentation skills.
- Proficiency in the English language, both written and orally.
- Strong attention to detail and the ability to thrive in a fast-paced environment.
- Valid work authorization for Canada
- A customer facing position that will require you to be a subject matter expert of customer experiences and have a strong attention to detail
- A schedule based on operational needs, including evenings, weekends and public holidays
- Occasional coverage of vacation and time away is necessary
- $25.00 to $26.50 per hour plus commission
- Affordable staff accommodation located in scenic Whistler
- Leisure benefit with your choice of a seasonal ski pass or winter leisure allowance
- Complimentary meal provided every shift in our staff cafeteria
- Paid time off; vacation days and additional floating holidays per year
- Excellent training and development programs and employee recognition events
- Exclusive discount and travel programs with Four Seasons worldwide
https://www.fourseasons.com/careers
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.youtube.com/watch?v=lzq78MIkT2s&t=3s
Instagram: @FSWhistler
Twitter: @FSWhistler
Facebook: https://www.facebook.com/FourSeasonsResortWhistler/
Our organization is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.
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