Concierge

Accor Hotels; Victoria; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading hotel brand is seeking a Concierge for The Grand Tarabya Managed by Accor, dedicated to creating unforgettable guest experiences. The ideal candidate will possess strong communication skills and a passion for hospitality, capable of providing personalized service and crafting bespoke itineraries in a fast-paced environment.

Qualifications

• Experience in luxury hospitality setting essential.
• Fluent in English; knowledge of other languages a plus.
• Strong guest service mindset and polished presentation.

Responsibilities

• Deliver exceptional, personalized service to guests.
• Manage guest inquiries and requests promptly.
• Craft unique, customized itineraries based on guest preferences.

Skills

Guest service skills

Verbal communication

Problem-solving

Analytical skills

Fluency in English

Tools

Microsoft Office

Opera Software

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

As soon as you step inside The Grand Tarabya Managed by Accor, which holds a very special place in Istanbul's history, you will feel the charm of a 100-years-old past, the highest architectural and aesthetic standards, and the splendor inspired by the sparkle of the Bosphorus. From the 4.500 square meter spa area to the panoramic Bosphorus view of 29 residences and 248 rooms, from the magnificent 1.280 square meter ballroom to the restaurants and bars offering an unforgettable gastronomic adventure, The Grand Tarabya Managed by Accor, combines care, elegance, and comfort in every detail. With its doors opening to the Bosphorus, The Grand Tarabya Managed by Accor, will forever hold its place in your memory.

Job Description

Summary:

As a Concierge at The Grand Tarabya Managed by Accor, you’ll be at the heart of creating unforgettable guest experiences. With a passion for hospitality, you’ll provide personalized, proactive service to ensure every guest’s stay is extraordinary. Whether it's offering curated recommendations on Istanbul's best dining, attractions, or crafting bespoke itineraries, you’ll be a key part of making every moment special for our guests.

Responsibilities:

• Deliver exceptional, personalized service to guests, ensuring every interaction is memorable and tailored to their needs.

• Provide expert knowledge of Istanbul's dining, entertainment, and cultural scene to craft unique, customized itineraries.

• Manage guest inquiries and requests promptly, offering seamless solutions to enhance their stay.

• Collaborate with the concierge team and other hotel departments to ensure a smooth and efficient operation.

• Assist with guest arrivals, departures, and transportation needs, ensuring a flawless experience.

• Maintain the presentation of the concierge desk and surrounding areas, ensuring it reflects the hotel’s luxury standards.

• Address guest concerns and resolve issues with professionalism, ensuring a high level of guest satisfaction.

• Stay updated on local events, services, and attractions to provide accurate and insightful recommendations.

• Foster a welcoming, positive atmosphere in the hotel by engaging with guests and anticipating their needs.

Qualifications

• Proven international experience in a conciergerole, ideally within a large, high-end, fast-paced luxury hospitality setting.

• Exceptional guest service skills with a polished presentation and excellent verbal and written communication abilities.

• A guest-focused mindset, energetic personality, and a genuine passion for delivering top-tier service and assisting guests with their needs.

• Fluency in English (both verbal and written); proficiency in additional languages such as Russian, Arabic, German or French is highly desirable.

• Ability to thrive in a dynamic, fast-paced environment, managing multiple tasks and shifting priorities seamlessly.

• Flexible availability and capacity to work both independently and as part of a team with minimal supervision.

• Strong analytical and problem-solving skills, with the ability to make informed decisions quickly and effectively.

• Proficiency in Microsoft Windows and the MS Office suite (Excel, Word, PowerPoint, Outlook).

• Physical stamina to remain on your feet and walk for extended periods during shifts.

• Familiarity with Opera software and Front Office systems is a plus.

• Proven experience in a global work environment, with a demonstrated ability to adapt to and work effectively with diverse cultures.

Additional Information

Your team and working environment:
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Note: Customization may be included for any specific local or legislative requirements, such as work permits.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.