Concierge

Sienna Senior Living; Port Coquitlam; On-site; CAD 30,000 - 60,000; Part time

Job summary

Join a forward-thinking company as a Concierge, where you'll play a vital role in enhancing resident experiences. This casual on-call position offers flexibility to work shifts throughout the week, contributing to a warm and welcoming environment. Your responsibilities will include addressing inquiries, providing clerical support, and ensuring a high standard of customer service. With a competitive wage and the opportunity to make a real difference in people's lives, this role is perfect for those with a positive attitude and strong communication skills. Embrace the chance to be part of a team dedicated to innovation and growth in senior living.

Qualifications

• Excellent verbal and written communication skills are essential.
• Must demonstrate computer proficiency with MS Office applications.

Responsibilities

• Respond to resident and visitor enquiries with a diplomatic approach.
• Promote excellent customer service in all interactions.

Skills

Verbal communication

Written communication

Customer service

Problem-solving

Organizational skills

Multitasking

Education

Completion of grade 12 education

Office administration courses

Tools

MS Office

Excel

Word

PowerPoint

Job description

Aspira Astoria Retirement Living
2245 Kelly Avenue
Port Coquitlam, BC V3C0B1, CAN

Description

If you’re passionate about being a part of a team that is committed to the Team Member Experience and driven by innovation and growth, then join us!

The Concierge is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection.

This is a Casual (On-Call) position.

We are looking for someone who is available to pick up shifts 7am-3pm OR 3pm-11pm, for any day of the week.

Wage Leveling rate of pay $26.38 per hour until such time that wage leveling ends, then the pay rate will reflect the collective agreement pay rates.

As a Concierge, your typical day will impact in the following ways:

• Responding to all resident and visitor enquiries as their first priority in a diplomatic manner, utilizing problem-solving and complaint resolution skills and ensuring all complaints are forwarded to the General Manager in writing.
• Promoting excellent customer service in all personal interactions with visitors, families, residents, and team members.
• Greeting all visitors to the building and ensuring that their needs are addressed in a pleasant and unhurried fashion and conducting mini tours in accordance with policies and procedures.
• Providing clerical and computer support to all managers as requested.
• Completing required records to support cash transactions related to the sale of guest and team member meal vouchers/tickets.
• Performing other duties as assigned.

Must haves:

• Completion of grade 12 education.
• Excellent verbal and written communication skills.
• Positive attitude and proven customer service skills through related work experience.
• Proven organizational skills and ability to multitask.
• Must demonstrate computer proficiency with MS Office, specifically Excel, Word, and PowerPoint.
• All applicants must successfully pass the prescribed Vulnerable Sector Check.

Bonus Points for having:

• Additional applied courses i.e. office administration preferred.

Act upon your desire to help others and join Sienna Senior Living as we continue to enhance the lives of those we serve.

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.