Online Order Support VA (Brand Concierge)

TalentPop App; Markham; Remote; CAD 35,000 - 45,000; Full time

Job summary

A leading company in IT services is hiring an Online Order Support VA to enhance customer experiences for online brands. The role is fully remote, focusing on providing top-notch support through various channels, and requires at least one year of experience in customer support or e-commerce.

Benefits

Performance-based raises and bonuses

Paid time off

Health coverage

Friendly, collaborative team culture

Opportunities for skill growth

Qualifications

• 1+ year of experience in customer support, VA roles, or e-commerce.
• Proven ability to communicate clearly and effectively.

Responsibilities

• Assist customers via phone, email, live chat, or SMS with orders and returns.
• Document common questions and feedback to enhance customer experience.

Skills

Customer Support

Written Communication

Verbal Communication

Time Management

Attention to Detail

Tools

Shopify

Zendesk

Gorgias

Job description

Online Order Support VA (Brand Concierge)

Online Order Support VA (Brand Concierge)

Now Hiring: Online Order Support VA (Brand Concierge)

Work From Home | Full-Time | Customer Experience-Focused

Love helping people and making their day better — even through a screen? At TalentPop App, we’re building unforgettable customer experiences for fast-growing online brands. We’re on the lookout for a warm, detail-oriented, and reliable Online Order Support VA to join our Brand Concierge team.

This isn’t your average support role. You’ll be the voice behind the screen, making sure every order feels smooth, personal, and on-brand. If you care about connection, consistency, and customer happiness — read on!

What You’ll Be Doing

• Chatting with customers via phone, email, live chat, or SMS to help with orders, returns, or product questions
• Providing support that feels human — reflecting each brand’s voice and values with care
• Following up on order tracking, resolving issues smoothly, and offering thoughtful solutions
• Keeping things documented — from common questions to key feedback
• Sharing helpful insights with the team to improve the overall customer journey
  
  

You’re a Great Fit If You Have

• 1+ year of experience in customer support, VA roles, or e-commerce
• Clear, friendly written and verbal communication
• Familiarity with Shopify, Zendesk, or Gorgias (bonus points!)
• A calm and proactive approach when solving customer issues
• A reliable internet connection and a quiet home workspace
• Strong organization, attention to detail, and time management
  
  

What We Offer

• Performance-based raises and bonuses
• Paid time off and HMO health coverage
• Fully remote — work from anywhere you feel productive
• A friendly, collaborative team culture
• Opportunities to grow and level up your skills
  
  

To apply, include the application code BCS so we can fast-track your application!

If you’re ready to make every customer interaction count — we’d love to have you on the team.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing, Public Relations, and Writing/Editing

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at TalentPop App by 2x

Get notified about new Online Specialist jobs in Jakarta Metropolitan Area.

Master Teacher Brain Academy Online Olimpiade

Binance Accelerator Program - Social Media (Meme and Creative video)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.