Concierge

Seasons Retirement Communities; Lethbridge; On-site; CAD 35,000 - 45,000; Full time

Job summary

Ein etabliertes Unternehmen im Bereich Seniorenwohnungen sucht einen engagierten Concierge, der als erste Anlaufstelle für Gäste fungiert. In dieser Rolle sind Sie verantwortlich für die Bearbeitung von Anfragen, die Begrüßung von Besuchern und die Unterstützung bei den täglichen Abläufen des Wohnheims. Wenn Sie leidenschaftlich daran interessiert sind, das Leben anderer positiv zu beeinflussen und exzellenten Kundenservice zu bieten, ist dies die perfekte Gelegenheit für Sie. Das Unternehmen fördert eine Kultur des Wachstums und der Unterstützung und bietet Ihnen die Möglichkeit, in einem bedeutungsvollen Umfeld zu arbeiten.

Qualifications

• Starke mündliche und schriftliche Kommunikationsfähigkeiten sind erforderlich.
• Fähigkeit, Takt und Diplomatie im Umgang mit Bewohnern und Gästen zu zeigen.

Responsibilities

• Begrüßen von Besuchern und Bearbeiten von Routineanfragen persönlich und telefonisch.
• Verarbeiten von eingehender und ausgehender Post.

Skills

Kundenservice

Kommunikationsfähigkeiten

Konfliktlösung

Büroverfahren

Job description

Our Mission To You

As a certified Great Place to Work, Seasons believes that every team member plays an important role in the overall happiness of our residents. We foster a culture of growth and support, offering opportunities for personal and professional development to advance a rewarding career in the seniors housing sector.

What We Look For

We seek individuals enthusiastic about making a positive difference in others' lives. Our team members are committed to building meaningful relationships and striving for service excellence, ensuring residents are proud to call Seasons their home. Attention to detail, going the extra mile, and adding a little "wow" to everything we do is the Seasons way!

Your Opportunity!

We’re looking for a Concierge. This role involves acting as the first point of contact for community guests and handling confidential clerical and receptionist duties to support the daily operations of the retirement residence, in line with Seasons' policies and procedures.

What You Will Do

1. Answer telephones, greet visitors, and handle routine inquiries in person and by phone, relaying calls and messages to the appropriate team members.
2. Receive incoming mail, coordinate distribution, and process outgoing mail.
3. Provide services and interact professionally with residents and their families.
4. Perform all other duties as assigned.

Qualifications or Skills Required

• Covid-19 vaccination is mandatory.
• Basic knowledge of office procedures.
• Strong oral and written communication skills.
• Exceptional customer service and conflict resolution skills.
• Ability to exercise tact and diplomacy with residents, team members, and guests.

All applicants must be legally eligible to work in Canada. A Criminal Record Search, including a vulnerable sector screen, may be required as a condition of employment.

Seasons Retirement Communities is an equal opportunity employer and welcomes applications from all interested parties. We accommodate applicants upon request during the hiring process, in accordance with our Accessibility Policy.

We thank all applicants for their interest. Only those selected for further consideration will be contacted.

Note during COVID-19

Seasons has implemented heightened safety protocols in response to COVID-19, following guidance from public health authorities. Job responsibilities are subject to review and adjustment to ensure the safety and well-being of our team members and residents.