Computer Technician (1.0 FTE)

Parkland School Division No 70 Centre for Education; Stony Plain; On-site; CAD 47,000 - 52,000; Full time

Job summary

Parkland School Division in Alberta is hiring a Permanent Full-time Computer Technician in the Technology Services Department. The position serves multiple school locations within Parkland School Division, with assignments determined by the Director of Technology Services.

You will provide on-site support, troubleshoot hardware and software, deploy and configure devices, manage Chromebooks and peripherals, and work with the IT team to implement solutions.

Qualifications

• Valid Alberta Class 5 Driver's Licence is required.
• Chromebook management and Google Apps for Education experience considered an asset.
• Experience supporting end-user devices and classroom technology is preferred.

Responsibilities

• Provide technical on-site support at designated Division locations.
• Troubleshoot hardware, software, and user-related issues.
• Create, maintain, and file documentation for procedures and resolutions.
• Support Division projects and assist Systems Support Administrators as needed.
• Deploy and configure new staff computers.
• Manage maintenance on computers, tablets, and Chromebooks.
• Deploy software to end-user devices.
• Troubleshoot SMART Boards, sound field systems, and video conferencing systems.
• Provide support for printers, projectors, and document cameras.
• Diagnose and resolve software-related issues.
• Repair, setup, and decommissioning of computers.
• Configure staff mobile devices for Division use.
• Review recurring site issues and propose solutions with the IT team.
• Advise staff on technical best practices.

Skills

Communication

Interpersonal skills

Independent work

Flexibility

Education

CompTIA A+

Microsoft 365 Certified: Endpoint Administrator Associate

CompTIA Network+

CompTIA Security+

ITIL 4 Foundation

Google IT Support Professional Certificate

Alberta Class 5 Driver's Licence

Relevant College/Technical Institute Education or Equivalent Experience

Job description

Are you interested in working with our dynamic and progressive school division to pursue excellence in education for students, professional learning opportunities, a flexible health benefits package, and a workplace that embraces diversity? Then we are the place for you!

Who we are and what we value:

Parkland School Division (PSD) is a large progressive school jurisdiction serving Spruce Grove, Stony Plain, Fort Chipewyan, and Parkland County. PSD meets the diverse educational needs of over 12,000 rural and urban students among 23 sites, including outreach schools and alternative education programs.

Our values are what guide us. We assure supportive learning environments, meaningful experiences, and healthy relationships that create opportunities to develop resilience, to gain diversity in perspectives, and to achieve enduring success for both staff and students.

The Opportunity:

The Parkland School Division currently has a Permanent Full-time (1.0 FTE)Computer Technician position available in the Technology Services Department. This position will be assigned to various school locations within Parkland School Division. Final school assignments will be determined by the Director of Technology Services.

Our Division uses a variety of technologies that require a flexible, innovative, and collaborative team-based approach to ensure excellent end‑user experiences. As a technology professional, you are a creative problem solver with strong communication, organizational, and interpersonal skills, enjoying opportunities to work independently and in teams. You are highly motivated, with a strong technical background, broad knowledge base, and skill set in technology, with proficiency in a range of contemporary mobile, peripheral, and workstation technologies. You are passionate about technology, eager to learn, and have a client service orientation.

Function and Purpose of Position

• Provide technical on-site support and services at designated Division locations.
• Troubleshoot and resolve hardware, software, and user-related issues.
• Create, maintain, and file detailed documentation for procedures, processes, and issue resolutions.
• Support Division projects and assist Systems Support Administrators (Network, Server/DB, Enterprise/Cloud) as needed.
• Deploy and configure new computers for staff and school sites.
• Manage, support, and perform preventative maintenance on computers, tablets, and Chromebooks.
• Deploy software applications to end‑user devices.
• Troubleshoot and support SMART Boards, sound field systems, and video conferencing systems.
• Provide support for peripheral devices such as printers, projectors, and document cameras.
• Diagnose and resolve common software-related issues.
• Perform computer repair, setup, and decommissioning tasks.
• Configure staff cell phones for Division use.
• Review recurring site‑level issues, identify root causes, and collaborate with the IT team to implement solutions.
• Advise school staff and administrators on technical best practices and recommendations.

Education and Experience

a) Education:

• CompTIA A+
• Microsoft 365 Certified: Endpoint Administrator Associate
• CompTIA Network+
• CompTIA Security+
  
• ITIL 4 Foundation
  
• Google IT Support Professional Certificate
  
• Valid Alberta Class 5 Driver's Licence
  
• Relevant College/Technical Institute Education or Equivalent Experience
  

b) Experience:

i) Chromebook management, Google Apps for Education experience considered an asset.

Equivalencies will be considered.

Knowledge, Skills, and Attributes

• Good oral and written communication skills.
• Good interpersonal skills.
• The ability to take direction and work independently.
• Flexibility, patience, sensitivity, tolerance, enthusiasm, creativity, and imagination.
• The ability to deal with the emotional and mental stress of working around children/a group of children/school setting.

Working Conditions

The scheduled hours to be worked will be determined by the Technology Services Director.

This position requires the use of a personal vehicle.

Additional Information

As a Computer Technician, employees must agree to respect the confidentiality and personal integrity of students, parents, teachers, and other staff.

This position requires an original copy of a current, clean criminal record check with vulnerable sector and an original copy of a child intervention record check.

This position is covered by the Canadian Union of Public Employees Local 5543.

Hours of Work: 37.5hours/week (Monday to Friday)

Pay Range: $33.81-$37.89

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.