Computer Systems Analyst II

Newfoundland and Labrador Health Services; Newfoundland and Labrador; Hybrid; CAD 150,000 - 169,000; Full time

Job summary

Newfoundland and Labrador Health Services seeks a Clinical Informatics Analyst (Computer Systems Analyst II) to maintain and enhance digital health systems across front-line and program environments. The role translates clinical and operational needs into practical system solutions and supports testing, training, and implementation.

The position requires Epic certification or willingness to obtain it, a computer science or IT background, and five years’ enterprise IT experience.

Qualifications

• University degree in IT or computer science field.
• Epic certification or willingness to obtain it.
• Minimum five years in enterprise IT infrastructure.
• Experience advising project teams and working with vendors.

Responsibilities

• Gather, analyze, and document requirements for service areas.
• Assess workflow needs and ensure digital solutions align with care delivery.
• Evaluate nursing workflows and documentation practices for improvements.
• Collaborate with stakeholders, vendors, and technical teams on projects.
• Support design, testing, implementation, and operational readiness.
• Provide guidance on system enhancements and incident resolution.

Skills

Strong communication

Organizational skills

Team collaboration

Education

Bachelor's degree in Computer Science

Graduate diploma in Information Technology

Three-year Information Technology diploma

Epic Certification

Tools

Epic

Job description

Location: Provincial with site to be determined based on successful applicant.

Work will include a combination of on-site and remote work.

Travel may be required.

Computer Systems Analyst II (Clinical Informatics Analyst) - Multiple Positions Available

Subject to Classification Review

Clinical Information Systems CorCare Informatics Permanent, Full-Time

30130POS

Open to all NAPE HS employees of NLHS

Hours 75 (8 hours, Shift Work; Days, On-Call, Evenings, Nights, Weekends)

Salary CGHS39 (CAD38.70 - CAD43.31 per hour)

Competition Number VAC0028288

Posted Date 2026-09-11

Closing Date 2026-09-18

About Us

As part of the Newfoundland and Labrador Health Services, the Digital Health division provides quality information to health professionals, the public, researchers, and health system decision makers. Through collaboration with the health system, we support the development of data and technical standards,maintainkey health databases, carry out analytics and evaluation, and support health research. We support healthcare within Newfoundland and Labrador, including patients and communities,through the delivery of information technology (IT) and digital health services appliedinthe healthcare system to provide quality care. Our mandate includes the development and implementation of a confidential and secure provincial electronic health record as well as other provincial clinical information programs, including the change management required to support adoption by end user clinicians. Following the successful provincial go-live of the Health Information System (HIS) powered by Epic, NL Health Services is transitioning to a sustained operational model focused on stabilizing,maintaining, and continuously improving the system. This next phasebuilds onthe foundationestablishedduring implementation and shifts the focus to supporting day-to-day operations, ensuring system reliability, and enabling ongoing enhancement in support of clinical and business needs. In the operational state, Digital Health teams play a key role in maintaining, supporting, and continuously improving the HIS. This includes collaborating with clinical, operational, and technical partners to address emerging needs, resolve issues, support quality improvement initiatives, and identify opportunities to optimize workflows, user experience, and patient outcomes. To support this transition, NLHS continues to build and strengthen its Digital Health workforce across clinical informatics, information technology, analytics, and change enablement. These roles are essential to sustaining system performance, advancing continuous improvement efforts, and ensuring the HIS evolves in alignment with organizational priorities and provincial healthcare needs.

About the Role

Reporting to the relevant Manager, the Clinical Informatics Analyst (Computer Systems Analyst II) supports the ongoing maintenance, support, optimization, and enhancement of digital health systems and clinical applications used across front-line operational and program environments. The role applies technical knowledge to support requirements analysis, workflow documentation, system support, issue resolution, testing, data analysis, process improvement, service coordination, and operational support activities. The Clinical Informatics Analyst works at the intersection of clinical practice, workflows, data, and technology. The role helps translate program and operational needs into clear requirements, workflow documentation, practical system solutions, and actionable insights that support decision‑making, operational effectiveness, safe care delivery, and quality patient outcomes. The Clinical Informatics Analyst collaborates with operational stakeholders, technical teams, project partners, clinical staff and leaders, vendors, and other partners to support the stabilization, maintenance, optimization, and ongoing enhancement of the HIS. The role contributes technical subject matter expertise to support workflow design, clinical documentation, system usability, performance monitoring, process improvement, issue resolution, testing, documentation, and alignment with organizational priorities.

This role requires:

• Ability to participate/accommodate shift work (Evening/Weekends/Nights) as necessary.
• Ability to participate in an on-call application support rotation.
• Ability to be able to travel as required for provincial team collaboration activities and site visits.

Key Responsibilities

• Gather, analyze, and document business, operational, technical, clinical, or program requirements for applicable service areas, under the guidance of the relevant Manager and Director.
• Apply technical knowledge to assess workflow needs, identify system impacts, support clinical decision‑making, and ensure digital solutions align with nursing practice and care delivery.
• Evaluate current‑state nursing workflows, processes, documentation practices, patient assessment activities, care planning processes, medication‑related workflows, and operating practices to identify improvement opportunities and support future‑state workflow documentation.
• Collaborate with clinical staff and leaders, operational stakeholders, and technical teams to support analysis, planning, implementation, enhancement, issue resolution, and operational support activities.
• Support the design, validation, and optimization of system workflows that enable the assessment, documentation, care planning, order‑related workflows, patient monitoring, and interdisciplinary communication of care.
• Analyze qualitative and quantitative data to assess performance, effectiveness, system use, workflow impacts, risks, and opportunities to improve operational, clinical, or service processes.
• Assist with the design and documentation of specifications, process designs, data workflows, reporting needs, operational procedures, configuration inputs, and/or other role‑specific deliverables.
• Support testing, validation, implementation, training, operational readiness, change management, evaluation, and post‑implementation support activities as assigned.
• Act as a liaison between internal and external stakeholders, technical teams, vendors, and other partners to support shared understanding of workflows, processes, data, system capabilities, limitations, risks, and improvement opportunities.
• Serves as a technical resource for application initiatives and operational projects, providing expertise in system configuration, integrations, data management, and application support.
• Collaborates with operational stakeholders, vendors, and technical teams to analyze requirements, troubleshoot issues, and develop solutions that support organizational and business objectives.
• Participates in the design, testing, implementation, and optimization of applications and interfaces to ensure system reliability, performance, security, and data integrity.
• Provides technical guidance and support for system enhancements, upgrades, incident resolution, and continuous improvement initiatives while promoting adherence to technology standards and best practices.

About You

Your education and experience include:

• Graduation from a recognized university with a Computer Science Degree, or a bachelor’s degree supplemented by a recognized graduate diploma in Information Technology (minimum one year), or a three-year Information Technology diploma from a recognized technical college is required.
• Hold Epic certification or willing to acquire Epic Accreditation/Certification; prerequisites, participate in Epic training/education sessions, complete self‑assessments and successfully challenge the certification exam is required.
• Minimum of five years’ progressively responsible experience withing the last seven years in enterprise IT Infrastructure in areas such as Data Center, Networking or Unified Communication with focus in system design, planning, installation, and administration is required.
• Experience providing technical advice to project teams and management including working with vendors on complex multi‑stakeholder projects.
• IT certifications in MCSE, Cisco, Mitel, Cloud Networking/ Dev‑Ops and ITIL are considered an asset.

You have the following skills and abilities:

• Strong communication and organizational skills
• Past success with large-scale system projects
• Motivate team members
• Reinforce the importance of the project together with the executives and the Project Executive, and provide consistent communication to the project team
• Provide perspective on common challenges and strategies for success
• Approach problems constructively by focusing on how to move the project forward
• Appropriately match team member skills to team responsibilities
• Show appreciation for the team's efforts
• Match organizational needs to the system's functionality
• Explore and analyze alternatives

A valid passport and willingness to travel internationally is a requirement.

We thank all candidates for their interest;howeveronly those selected for further consideration will be contacted.

Any offer of employment will be conditional upon completion of required background checks including acceptable professional reference checks, provision of a satisfactory certificate of conduct, confirmation of educational credentials, and validation of legal entitlement to work in Canada, if applicable.