Computer Systems Analyst II

Newfoundland and Labrador Health Services; Canada; Hybrid; CAD 52,000 - 59,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Pension plan

Flexible work arrangements

Paid leave

EAP

Job summary

Newfoundland and Labrador Health Services is hiring a permanent full-time Epic Client Systems Analyst to support the Digital Health team. The role involves managing Epic deployment platforms, ensuring system availability, and handling upgrades and security monitoring across production and non-production environments.

The ideal candidate will have a CS degree or equivalent IT credentials, 5+ years of enterprise IT infrastructure experience, and a willingness to pursue Epic certification.

Qualifications

• Bachelor's degree in Computer Science or equivalent, plus IT credentials.
• Minimum five years' experience in enterprise IT infrastructure within the last seven years.
• Willingness to pursue Epic certification and related training.

Responsibilities

• Install and manage Epic deployment platforms for production and non-production.
• Maintain admin and monitoring tools for high availability of Epic.
• Manage print queues and Epic printing infrastructure.
• Monitor network and web server activity for security breaches.
• Apply Epic upgrades to production and non-production servers.
• Respond to after-hours production issues as primary contact.
• Participate in change control and capacity planning.
• Document procedures and train end users on Hyperspace, Hyperdrive, Citrix.

Skills

Windows server

Virtualization

Load balancing

TCP/IP networking

IIS admin

Education

Bachelor's in Computer Science

Graduate diploma in Information Technology

IT diploma (3-year)

Tools

Hyperspace

Hyperdrive

Citrix

Citrix NetScaler

F5 BIG-IP

Job description

Zone: Provincial Location: Provincial with site to be determined based on successful applicant. Work will include a combination of on-site and remote work. Travel may be required.

Computer Systems Analyst II - Epic Client Systems Analyst (ECSA) - Multiple Positions Available

Subject to Classification Review

CorCare Informatics Permanent, Full-Time

Open to all NAPE HS employees of NLHS

Hours 75 hours bi-weekly (8 hours, Shift Work; Days, On-Call, Evenings, Nights, Weekends)

Salary CGHS39 (CAD38.70 - CAD43.31 per hour)

Competition Number VAC0028297

Posted Date 2026-09-11

Closing Date 2026-09-18

About Us

NL Health Services is the provincial health authority responsible for delivering health and community services to the people of Newfoundland and Labrador across five geographical areas. Our Digital Health team supports the province's Epic Health Information System, working to ensure clinicians and staff across the province have reliable, secure access to the tools they need to deliver care.

About the Role

We are currently looking to hire permanent full-time Epic Client Systems Analyst (ECSA) position(s) to work in Digital Health. Reporting to [Reporting Manager TBD], you will be responsible for the following:

• Install and manage the Epic application deployment platforms serving production, reporting, disaster recovery, training, and non-production needs.
• Install and maintain the administrative and monitoring tools necessary for high availability and performance of the Epic system.
• Manage print queues and Epic printing infrastructure and perform file system management.
• Monitor network and web server activity for security breaches using intrusion detection techniques.
• Apply platform and Epic upgrades and updates to production and non-production web server components.
• Respond to emergency and after-hours issues as a key contact for urgent production issues.
• Participate in the change control process for all planned application and technical activities and engage in capacity planning exercises.
• Maintain technical documentation and support/train end users on Hyperspace, Hyperdrive, and Citrix technologies.

About You

Your education and experience include:

• Graduation from a recognized university with a Computer Science degree, or a bachelor's degree supplemented by a recognized graduate diploma in Information Technology (minimum 1 year), or a 3-year Information Technology diploma from a recognized technical college is required.
• A minimum of five years’ progressively responsible experience within the last seven years in enterprise IT Infrastructure in areas of Data Center with focus in system design, planning, installation, and administration is required.
• Willingness to acquire Epic certification; prerequisites, participate in Epic training/education sessions, complete self-assessments and successfully challenge the certification exam is required.

You have the following skills and abilities:

• Expertise in Microsoft Windows server administration and a virtualization platform such as Citrix XenServer, VMware ESXi, or Microsoft Hyper-V.
• Experience with hardware or software load balancing solutions such as F5 BIG-IP or Citrix NetScaler
• Working knowledge of network protocols and functionality (TCP/IP, Active Directory, DNS, FTP/SCP, HTTP) and working knowledge of Microsoft IIS administration.
• Strong problem-solving and analytical skills, with strong attention to detail and the ability to prioritize under pressure and meet deadlines.

It would be an asset if you have:

• Epic HIS certification in Hyperspace, Hyperdrive, and Citrix technologies.
• MCSE, Cloud Computing/DevOps, or ITIL certification.
• Experience with scripting languages such as PowerShell, Python, or SQL.
• Experience with healthcare IT systems and processes.

Other Information

We can offer you a respectful and engaging workplace that provides:

• Meaningful work supporting health care across Newfoundland and Labrador.
• Medical and dental benefits.
• A defined benefit pension plan.
• Flexible work arrangements (flex time; compressed; remote/hybrid, where applicable).
• A paid leave program.
• An Employee and Family Assistance Program.
• Employee recognition programs and ongoing learning opportunities.
• An innovative, energetic, and forward-thinking workplace culture.

*A valid passport and willingness to travel internationally is a requirement.