Compliance Specialist, Investigation

ivari Holdings Inc.; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Health and dental benefits

Family coverage from Day 1

Hybrid work arrangement

Pension & matching contributions

Annual bonus

Job summary

ivari Holdings Inc. in Canada is seeking a Compliance Specialist, Investigations to support the Distribution Compliance program through investigator work and data analysis, ensuring fairness, transparency, and regulatory alignment with ivari policies.

Responsibilities include gathering information, reporting findings, monitoring remedial actions, and communicating with stakeholders. Requires 5+ years in financial services compliance investigations; bilingual English/French is an asset.

Qualifications

• 5+ years in a compliance investigative role in financial services (bank/insurer/securities).
• Good knowledge of insurance activities, products, and practices.
• Current knowledge of regulations, policies, and provincial/territorial rules.

Responsibilities

• Gather information and conduct impartial investigations of sales advisors.
• Develop expertise in regulations and ivari policies.
• Make recommendations based on investigations.
• Communicate outcomes and risks to stakeholders.
• Prepare investigation reports or substantive letters.
• Monitor corrective/remedial action plans.
• Assist in review of escalated complaints.
• Provide Final Position Letters to complainants/regulators.
• Monitor trends to support risk mitigation across management.

Skills

Strong verbal and writtenCommunication

Analytical skills

Regulatory knowledge

Bilingual EN-FR

Documentation & reporting

Education

Post-secondary education

Tools

Data management tools

Job description

Let us introduce ourselves. With 300+ employees across Canada, ivari is a company that’s making a difference in the world of life insurance. How? By finding and hiring employees who are passionate about helping people protect their families, and by giving them the best, most supportive workplace possible.

ivari is part of Sagicor Financial Corporation, a leading financial services provider with over 185 years of history operating across the Caribbean, US, and Canada. We offer a wide range of products and services, including life and health insurance, annuities, pension administration and investment services.

At ivari, everyone is welcome! It is our mission to attract, develop, and retain a workforce that is as diverse as the customers we serve and the communities in which we do business. We offer an inclusive and accessible work environment where all employees and customers feel valued, respected, and supported.

Here’s the job opportunity…

The Compliance Specialist, Investigations is a new vacancy that will be responsible for supporting the Distribution Compliance program through conducting advisor investigations and data and trends analysis. You will ensure all assigned investigations are handled in a fair, transparent, objective, and factual manner in accordance with regulatory requirements, fair treatment obligations and ivari policies.

As a Compliance Specialist - Investigations, you will …

• Gather information and conduct impartial, independent, and objective investigations of sales advisors
• Develop and maintain a high level of expertise in regulations, directives and guidance which apply to ivari sales advisors
• Make recommendations for actions based on investigations
• Ensure effective and timely communications with stakeholders on investigations, including courses of action, outcomes, associated risks and recommendations
• Prepare investigation report or substantive response letters for each investigative matter
• Monitor advisors’ corrective and remedial action plans
• Assist in review of escalated complaints in accordance with fair treatment and regulatory obligations
• Provide a Final Position Letter to the complainants and/or regulators
• Monitor and analyze trends in sales advisor’s conduct to recommend proactive measures for risk mitigation strategies to management

What we are looking for…

• Post-secondary education that would align with the position
• Minimum 5 years’ experience in a compliance investigative role in the financial services industry at a bank, insurance company, or securities firm
• Sound understanding of insurance activities, products, and practices
• Strong verbal and written communication skills
• Strong analytical skills to make rational and logical deductions at times with limited information
• Ability to gather, analyze, organize, document and present large volumes of information in a succinct and organized manner.
• Current knowledge of regulations including relevant insurance policies and regulatory notices, applicable provincial and territorial rules, and regulations
• Financial services industry association memberships are an asset
• Bilingual in English and French (verbal and written) is an asset
• Technical knowledge and skill/ability with information and data management related tools

What we pay…

Pay Range: $70,000 - $90,000

What's in it for you

At ivari, it's important for us to keep our people motivated, recognized and rewarded. We offer competitive base salaries plus a bonus, one of the many reasons ivari is a great place to work.

We also offer health and dental benefits for the entire family from Day 1! But that’s just the beginning. When you join the ivari team you also get…

• Competitive compensation and annual bonus opportunity
• Comprehensive health and dental benefits [for you and your family]
• Pension and employee savings plans with company matching contributions
• Hybrid work arrangement with dedicated in-office collaboration days
• Competitive vacation and paid time-off programs
• Professional development and continuous learning opportunities
• Collaborative culture where individual contributions have visible impact
• Wellness programs supporting physical and mental health

Who you are…

Someone who enjoys a culture where everyone is genuinely respectful and you can be your authentic self every day. Your contributions and opinions are not only sought, but valued. You know the importance of, and live by, our core values of…

• Bringing clarity and focus to your work
• Taking ownership and doing what you say you will
• Remaining flexible
• Collaborating with others

Does this sound like you? We’re looking for great people to join our team!

Our commitment to inclusivity is reflected in the safeguards, policies and commitments we have in place to remove barriers and provide equal opportunities to prospective and current employees, without discrimination.

A Human Resources representative is available to consult with applicants who require accommodation in the application or recruitment process. Any information shared by the applicant about an accommodation will be treated as confidential. If you do require an accommodation, please email [e-mail] .

** ivari does not utilize AI in our recruitment process to screen, select, or assess applicants