Compliance and Operational Support Technician

Njoyn; Vaughan; On-site; CAD 70,000 - 95,000; Full time

Job summary

The City of Vaughan is seeking a Compliance and Operational Support Technician to implement and oversee the department’s compliance programs. The role includes managing the Accidental Leak Adjustment Program and supporting the Backflow Prevention Program to safeguard municipal water systems.

You will provide technical and administrative support, ensure policy compliance, and collaborate with staff and external partners to deliver timely, accurate service in a fast-paced municipal environment.

Qualifications

• Three-year diploma in Civil Engineering Technology or related field.
• Three (3) years related experience in engineering/public works operations or equivalent.
• Valid Ontario driver's license (Class G) with reliable vehicle access.
• Knowledge of plumbing systems, hydraulics, backflow prevention components and testing procedures.

Responsibilities

• Oversee Accidental Leak Adjustment Program processing in line with policy.
• Support Backflow Prevention Program implementation, verification, and administration.
• Provide administrative backup for dispatch operations to ensure continuity of service.
• Develop and update work processes, forms, testing requirements, and program metrics.
• Collaborate with other departments to improve cross-departmental processes.

Skills

Analytical thinking

Problem solving

Customer service

Multitasking

Communication

Team collaboration

Education

Diploma in Civil Engineering Technology

OWWA Cross Connection Control Specialist Certificate

OACETT CET certification (or in progress)

Tools

Microsoft Office Suite

Geographic Information Systems (GIS)

Database applications

Job description

Compliance and Operational Support Technician

JD#: CT365

Job Number: J0426-0528

Job Title: Compliance and Operational Support Technician

Job Type: Permanent Full Time

Number Of Positions: 1

Date Posted: September 15, 2026

Closing Date: September 29, 2026

Hours of work: 35 hours per week

Schedule: Monday to Friday, 8:30am-4:30pm

Union: CUPE 905 FT Clerical and Technical

Vaughan is one of Canada’s fastest-growing cities. Its emerging downtown, the Vaughan Metropolitan Centre; Canada’s first smart hospital, the Cortellucci Vaughan Hospital; and the 900-acre North Maple Regional Park continue to generate momentum and excitement. Be part of something amazing and build your career at the City of Vaughan!

The City is an equal-opportunity employer and a forward-looking municipality that is committed to fostering a dynamic workplace that is diverse, inclusive and welcoming. As an award-winning organization for its employment and diversity and inclusivity practices, the City is focused on providing its employees with a thriving professional environment that leverages flexible work arrangements, a family-focused benefits package emphasizing work-life balance, learning and growth opportunities, and a place where collaboration and teamwork are valued.

Excellence demands brilliant personalities, visionary thinking and a passion for public service. Vaughan is your place to grow.

Position Overview

The Compliance and Operational Support Technician is responsible for implementing and overseeing various programs to support the Department’s compliance and operational requirements. This includes overseeing and administering the City’s Accidental Leak Adjustment Program by ensuring accurate, efficient, and policy-compliant application processing.

In addition, this position provides support to staff overseeing the City’s Backflow Prevention Program including assisting with the implementation, verification, and ongoing administration of the program. As required, the position provides technical and administrative backup for the division’s dispatch operation staff to ensure continuity of operations and responsive customer service when needed.

Responsibilities

• Oversees and administers the City’s Accidental Leak Adjustment Program by ensuring accurate, efficient, and policy-compliant application processing.
• Has a comprehensive knowledge and understanding of the City’s Accidental Leak Adjustment Policy and Procedures and provides regular review and updates as necessary.
• Reviews applications for leak adjustment and collect necessary information as required to ensure processing and approval of leak adjustment files are in accordance with the program policies and guidelines.
• Ensures that the applicant/account holder of a leak adjustment application is eligible to apply for a leak adjustment per the program policies and guidelines and that application deadlines are met.
• Reviews documentation confirming that leak(s) have been repaired and that required timelines are for repair are met in accordance with the policy.
• Collaborates with internal staff and Alectra in addressing inquiries, concerns and resolving matters related to leak adjustment.
• Discusses and advises applicants of lead adjustment applications of their payment responsibilities and informs them of payment arrangements with Alectra.
• Strives to provide superior customer services by providing timely updates and responses to customer queries related to accidental leak adjustment applications and communicates results of the application with the applicant.
• Responsible for supporting the City’s Backflow Prevention Program including assisting with the implementation, verification and ongoing administration of the program.
• Provides administrative support on the installation/retrofitting of backflow prevention on new and existing industrial, commercial, and institutional (ICI) and high-risk facilities.
• Supports the administration of the Backflow Prevention Program by creating work processes, associated forms, testing requirements, reporting mechanisms, and program metrics.
• Assists with the development and update of the backflow prevention by-law and associated forms to ensure safeguards are in place to protect the municipal drinking water system.
• Collaborates with other departments as necessary to document and define cross-departmental processes, policies, and/or business practices to support and continuously improve the Backflow Prevention Program and water servicing infrastructure.
• Has a comprehensive knowledge and understanding of the City’s Backflow Prevention Program and provides regular review and updates as necessary.

Qualifications and Experience

• Minimum three (3) year Diploma in Civil Engineering Technology or a related field.
• Minimum three (3) years related experience in engineering and public works operations, or suitable equivalent.
• Possesses an Ontario class 'G' Ontario Driver’s license, in good standing, with access to a reliable vehicle.
• Knowledge of general plumbing systems and hydraulics as they pertain to cross connections in water systems; knowledge of backflow prevention assemblies including types, purposes, installation requirements, testing procedures and maintenance requirements.
• Proficient in using Microsoft Office Suite, Geographic information systems, database applications.
• Comprehensive knowledge of relevant American Water Works Association (AWWA), Ontario Water Works Association (OWWA) and National Fire Protection Association (NFPA) Guidelines, Ontario Building Code (OBC), Canadian Standards Association (CSA) B-64 Standards, Safe Drinking Water Act (SDWA), environment legislations and Drinking Water Quality Management Systems (DWQMS).
• Analytical thinker with ability to identify problems, determine root causes, and recommend/implement corrective actions.
• Experienced in a high-paced work environment, with the ability to multitask, manage information.
• Experienced level of customer service ability to regularly, effectively and respectfully deal with the public and staff on a daily basis.
• Knowledge of and demonstrated ability in the City’s core competencies.

Preferred Qualifications

• Holds and maintains a valid Ontario Water Works Association (OWWA) Cross Connection Control Specialist Certificate.
• Certification or pursuing certification with the Ontario Association of Certified Engineering Technicians and Technologists (OACETT) as a Certified Engineering Technologist (CET) or be registered in an approved equivalent professional association.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. Please be advised, the City of Vaughan uses email to communicate with applicants for open job competitions.

The City of Vaughan is committed to diversity and inclusivity in employment and welcomes applications from qualified individuals of diverse backgrounds. The City of Vaughan is also committed to providing accommodations for people with disabilities. If you require an accommodation, we will work with you to meet your needs.