Complaints Officer- hybrid

TEEMA; Toronto; Hybrid; CAD 70,000 - 85,000; Full time

Job summary

A leading company in the insurance sector is seeking a Complaints Officer for a hybrid role. This position offers flexibility and a balanced work-life schedule while managing and resolving complaints with professionalism. Ideal candidates will have extensive experience in insurance and strong conflict resolution skills, contributing to impactful work in public protection.

Benefits

Flexible hybrid schedule

Collaborative environment

Impactful work in professional regulation

Qualifications

• 5-7 years in the insurance industry, with at least 3 years in complaint handling.
• Strong skills in managing difficult conversations and resolving conflicts.
• Excellent written and verbal communication skills.

Responsibilities

• Receive, review, and assess complaints to determine jurisdiction.
• Resolve cases or refer them to the Investigations Department.
• Identify and implement opportunities for enhancing existing processes.

Skills

Conflict Resolution

Communication

Education

College diploma or university degree in a related field

Tools

Microsoft Word

SharePoint

Job description

Job Title:Complaints Officer- hybrid
Job ID:80321
Location:Toronto, Ontario

Overview:
Are you an experienced insurance professional seeking a role with less pressure and more flexibility? We are offering a hybrid position as a Complaints Officer, ideal for those who want to leverage their expertise while enjoying a balanced work-life schedule. Join our team and contribute to our public protection mandate by managing and resolving complaints with professionalism and expertise. This role is perfect for someone with a background in insurance who is looking to continue their career in a less demanding capacity.

What you will be doing:

• Complaint Management:Receive, review, and assess complaints to determine jurisdiction and regulatory issues.

• Resolution & Referral:Resolve cases where possible or refer them to the Investigations Department as needed.

• Process Improvement:Identify and implement opportunities for enhancing existing processes and templates.

• Communication:Respond to inquiries and prepare both internal and external communications.

• Collaboration:Work closely with other departments and assist in preparing monthly statistics and developing new policies.

What you must have:

• Educational Background:College diploma or university degree in a related field.

• Professional Experience:5-7 years in the insurance industry, with at least 3 years in complaint handling or complex customer service.

• Conflict Resolution:Strong skills in managing difficult conversations and resolving conflicts.

• Communication:Excellent written and verbal communication skills.

• Technical Proficiency:Proficient in Microsoft Word, SharePoint, and adaptable to new technologies.

Salary/Rate Range: $70,000 – $85,000

Other Information:
Why This Role?

• Flexibility:Enjoy a hybrid e schedule that offers reduced hours and less pressure.

• Impactful Work:Continue to make a difference in professional regulation with a focus on public protection.

• Collaborative Environment:Work with a supportive team in a collaborative setting.

If you are passionate about the insurance industry and seeking a role that offers flexibility and reduced stress, we encourage you to apply.

For more information about TEEMA and to consider other career opportunities, please visit our website atwww.teemagroup.com