Complaints & Investigations Admin Specialist

WorkInNonProfits; Vancouver; On-site; CAD 42,000 - 64,000; Full time

Job summary

WorkInNonProfits in Vancouver is seeking a full-time, permanent administrative assistant to support the complaints program. Reporting to the clinical manager, you will help manage all new complaints received by the department and coordinate with complaint navigators to ensure accurate entry into the CPSBC database for triage.

You will work with department leadership to ensure timely processing, documentation, and distribution of cases, contributing to compliance with CPSBC policies and

Responsibilities

• Manage all new complaints received by the department.
• Coordinate with complaint navigators and leadership to ensure complaints are collated and accurately entered into the CPSBC database for triage and distribution.

Job description

WorkInNonProfits in Vancouver is seeking a full-time, permanent administrative assistant to support the complaints program. Reporting to the clinical manager, you will help manage all new complaints received by the department and coordinate with complaint navigators to ensure accurate entry into the CPSBC database for triage.

You will work with department leadership to ensure timely processing, documentation, and distribution of cases, contributing to compliance with CPSBC policies and