Administrative Assistant, Complaints and Practice Investigations

WorkInNonProfits; Vancouver; On-site; CAD 42,000 - 64,000; Full time

Job summary

WorkInNonProfits in Vancouver is seeking a full-time, permanent administrative assistant to support the complaints program. Reporting to the clinical manager, you will help manage all new complaints received by the department and coordinate with complaint navigators to ensure accurate entry into the CPSBC database for triage.

You will work with department leadership to ensure timely processing, documentation, and distribution of cases, contributing to compliance with CPSBC policies and

Responsibilities

• Manage all new complaints received by the department.
• Coordinate with complaint navigators and leadership to ensure complaints are collated and accurately entered into the CPSBC database for triage and distribution.

Job description

Position summary

Full-time, permanent Reporting to the clinical manager and in accordance with College of Physicians and Surgeons of BC (CPSBC) policies and procedures, the administrative assistant is responsible for managing all new complaints received by the department. This position works closely with the complaint navigators and department leadership team to ensure all complaints are collated and accurately entered into the CPSBC’s database in preparation for triage and distribution ...