Compassionate Family Services & Programs Lead

Ronald McDonald House Saskatchewan; Prince Albert; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Health & wellness benefits

RRSP matching

Training & development

Meaningful work

Job summary

Ronald McDonald House Saskatchewan is opening new Houses in Prince Albert and Regina and seeks a Family Service & Programs Associate to support families from first contact through their stay.

You will coordinate referrals with hospital staff, welcome families, and connect them with programs while maintaining confidential records and ensuring compassionate, patient-centered service throughout shifts that may include early mornings, evenings, weekends, and holidays.

Qualifications

• Post-secondary education in Social Work or related field preferred.
• Experience supporting people through sensitive situations.
• Strong judgment, adaptability in fast-moving environments.
• Excellent communication and organizational skills.
• Valid driver's license and flexible rotating schedule.
• Experience with family programs or volunteers is an asset.

Responsibilities

• Serve as primary point of contact for families, providing a welcoming, compassionate, and supportive experience.
• Coordinate family referrals and admissions with social workers, nurses, medical teams, and other healthcare professionals.
• Welcome and register families, complete required documentation, provide House orientations, and communicate expectations, resources, and supports.
• Remain attentive to changing family needs and provide support to those navigating difficult or emotional circumstances.
• Maintain strong communication with House Services, Facilities, and other team members to ensure family and operational needs are addressed.
• Coordinate and support Family Programs including food programming, shuttle services, pet therapy, family activities, seasonal celebrations, and other House initiatives.
• Welcome and support volunteers, practicum students, program providers, and community partners participating in Family Service and program delivery.
• Take ownership of assigned program or operational portfolios based on House needs, team responsibilities, and individual strengths.
• Remain actively engaged throughout the House, recognizing where support is needed and contributing to a positive experience for families, volunteers, and colleagues.
• Support the day-to-day flow of the House, balancing family calls, check-ins and check-outs, program needs, and changing priorities throughout the shift.
• Maintain accurate and confidential family records, database information, and financial documentation including applicable room fees, payments, invoices, donations, deposits, and vouchers.
• Complete opening and closing procedures and respond appropriately to family concerns, House issues, and emergency situations.
• Support House tours, community engagement, and RMHC events as required.

Skills

Communication skills

Situational judgment

Empathy

Adaptability

Organizational skills

Confidentiality

Driver's license

Education

Social Work degree

People-focused background

Tools

Microsoft Office

Database systems

Job description

Ronald McDonald House Saskatchewan is opening new Houses in Prince Albert and Regina and seeks a Family Service & Programs Associate to support families from first contact through their stay.

You will coordinate referrals with hospital staff, welcome families, and connect them with programs while maintaining confidential records and ensuring compassionate, patient-centered service throughout shifts that may include early mornings, evenings, weekends, and holidays.