Community Worker

Dixon Hall; Toronto; On-site; CAD 30,000 - 60,000; Part time

Job summary

Dixon Hall is seeking a Community Worker to support tenants in a supportive housing program. This part-time role involves working weekends, providing crisis management, and advocating for tenants, especially those facing health challenges. Candidates should have a background in social services and experience in housing support.

Qualifications

• At least 2 years of related experience in supportive housing or crisis support.
• Knowledge of the Residential Tenancies Act is an asset.
• First Aid & CPR certification and Crisis Prevention training are assets.

Responsibilities

• Support health and safety by adhering to housing rules and regulations.
• Build rapport, support, and advocate for tenants.
• Perform administrative duties like answering calls and managing intake packages.

Skills

Advocacy

Communication

Crisis Management

Customer Service

Harm Reduction

Knowledge of Social Issues

Education

Degree or diploma in social services

Tools

MS Office

Job description

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Employment Type: Part-Time (Permanent)
Department: Housing Services
Union: Included (CUPE Local 2497)
Salary: Level 2 - $25.74/hr
File #: 25-HS-16
Posting Date: May 21, 2025
Posting Close: June 04, 2025
Location: 65, Dundas St. East

The Community Worker is required to work weekends, day shifts from 7:30 AM to 3:30 PM.

Position Summary

Reporting to the Site Supervisors, the Community Worker works proactively and responsively with tenants and staff at 65 Dundas St E to ensure the operational success of the supportive housing program and to support tenants in maintaining their housing and improving their quality of life.

Duties and Responsibilities

• Support health and safety by adhering to housing rules and regulations
• Maintain a presence at the front desk and monitor community activities
• Work with the team to ensure community safety
• Support programming and daily support needs of tenants
• Adhere to building rules and remind tenants and guests of their responsibilities
• Foster communication and provide excellent customer service
• Build rapport, support, and advocate for tenants, including those with health challenges and substance use issues
• Develop relationships with community agencies
• Participate in case conferences
• Perform administrative duties like answering calls and managing intake packages
• Provide support, counseling, and crisis management as needed
• Arrange home visits and accompany tenants to appointments
• Advocate for tenants and inform them of their rights
• Monitor and collect data on community programs
• Maintain case notes and tenant files

Qualifications

• Experience in Housing Support Work, Shelter Work, Harm Reduction, or Mental Health Support
• Degree or diploma in social services or equivalent experience
• At least 2 years of related experience in supportive housing or crisis support
• Knowledge of social issues like homelessness, mental illness, and substance use
• Knowledge of the Residential Tenancies Act is an asset
• Ability to apply harm reduction principles
• Comfort observing drug injection behaviors
• Strong advocacy and communication skills
• Proficiency in English; other languages are an asset
• Knowledge of community resources and programs
• Self-directed, independent, and team-oriented
• Good judgment, flexibility, and sensitivity
• Intermediate MS Office skills
• First Aid & CPR certification and Crisis Prevention training are assets
• Legal authorization to work in Canada and ability to pass a Vulnerable Sector Screening
• Up-to-date COVID-19 vaccinations

Dixon Hall is committed to diversity and inclusion. If selected for an interview, please inform the team of any accommodations needed. They encourage applications from marginalized communities, including Indigenous peoples, racialized persons, persons with disabilities, and members of the 2SLGBTQIA+ community.