Community Support Coordinator

Malahat First Nation; Area A (Mill Bay / Malahat); Hybrid; CAD 68,000 - 80,000; Full time

Job summary

Malahat Nation is seeking a Community Support Coordinator to join our Community Programs Department. You will help administer Income Assistance and Assisted Living programs, oversee IRA duties and support members in accessing resources.

The role emphasizes Indigenous perspectives, cultural safety, and strong community engagement. You will provide staff supervision, maintain records, and coordinate outreach and workshops while building partnerships with government agencies.

Qualifications

• Foundational knowledge of Indigenous perspectives and Coast Salish teachings.
• Bachelor-level degree as listed or equivalent combination of education and experience.
• Criminal Record Check (CRC) is required; valid BC Driver's License may be needed.

Responsibilities

• Administer Income Assistance (IA) and Assisted Living (AL) programs per ISC policies.
• Oversee Indian Registration Administration (IRA) duties including Status Card applications and transfers.
• Provide one-on-one member support and referrals to government/community resources.
• Coordinate and attend community support workshops and events.
• Supervise staff, approve leave, conduct evaluations and support skill development.
• Maintain confidential client files and ensure privacy and policy compliance.

Skills

Indigenous perspective

Communication skills

Record management

Administration

Time management

Teamwork

Problem solving

Education

Bachelor's degree in Business Administration, Indigenous Studies, Social/Human Services or related field

Tools

Microsoft Office

Job description

Malahat Nation

110 Thunder Road | Mill Bay, BC | VOR 2P4

Tel: [phone] | Fax [phone]

[e-mail] | www.malahatnation.com

Community Support Coordinator

REPORTS TO Director of Community Programs

START October 2026

COMPENSATION $68,009.59 - $70,049.88 (NEE: 18) to $73,990.16 - $76,209.86 (NEE: 21)

- the above rates are subject to education, experience, and/or a combination of both.

STATUS 1 - Fulltime Permanent

35-hours per week

We are looking for fun, energetic, dependable and organized staff to join our dedicated team! Our staff are offered amazing opportunities for professional growth and development.

Malahat Nation represents approximately 350+ members with two reserve lands located on the western shore of Saanich Inlet, south of the village of Mill Bay, about 40-kilometres north of Victoria, British Columbia.

Malahat Nation is looking for the right candidate to join our Community Programs Department. Malahat Nation places great importance on increasing the participation and success rates of Malahat Nation members in education, training, and development. This position is ideal for you if you are an innovator able to engage in the community and you have a strong desire to make a difference in our community and a commitment to cultural safety that reflects Malahat values and Coast Salish teachings.

PURPOSE Reporting to the Director of Community Programs, the Community Support Coordinator provides support to the Director of Community Programs in the development, coordination and implementation of a range of support programs for Malahat Nation. Key responsibilities include administering the Income Assistance and Assisted Living Programs, overseeing registration (IRA), and assisting members in accessing relevant government and community resources. This position is fulltime permanent, based in the office with potential for a hybrid working arrangement. Minimal local travel may be required.

RESPONSIBILITIES: Program Administration

• Administer the Income Assistance (IA) Program in accordance with Indigenous Services Canada (ISC) policies and procedures
• Support eligible community members in accessing programs and benefits related to Persons with Disabilities (PWD)
• Coordinate and administer applicable support through the Assisted Living (AL) Program in accordance with ISC policies and procedures
• Administer the Indian Registration Administration (IRA) program, overseeing duties including Status Card Applications, renewals, membership applications, and transfer requests
• Assist members in understanding program requirements, completing required applications and documentation
• Identify additional services or resources that may benefit individuals and families, and provide appropriate referrals
• Coordinate and provide 1-on-1 community member support as needed with other government agencies; e.g. Birth Certificates, EI applications, CRA inquiries, CPP applications, and others
• Plan, coordinate and attend community support workshops, programs and events

Human Resources & Supervision

• Supervision of staff as assigned, including reviewing and approving leave requests and timesheets, completing semi-annual and annual performance evaluations, work plan development, and leading corrective action in accordance with HR policy
• Provide training, coaching, and ongoing skill development to supervised staff

Records Management, Administration & Reporting

• Maintain and update member registry information in an accurate and timely manner
• Maintain accurate and confidential client files, records, assessments, and supporting documentation
• Ensure registry information is protected and managed in accordance with privacy, confidentiality, and policy requirements
• Identify grants and funding opportunities for relevant workshops and programs, prepare funding applications as needed under the supervision of the Director of Community Programs.
• Maintain awareness of changes to ISC IA, PWD, Assisted Living, and other relevant program policies, procedures, eligibility requirements, and reporting expectations
• Complete required monthly, quarterly and annual reporting for review of the Director of Community Programs and Community Financial Officer (CFO)
• Comply with the Malahat Nation Financial Administration Law and Malahat Nation policies
• Provide administrative support including but not limited to expense claim submissions
• Other duties as required

FOUNDATIONAL KNOWLEDGE REQUIRED: Indigenous Perspective

• Recognizes and respects Indigenous cultures and practices, with an openness to learning and engaging with Indigenous communities

Western Ways

• Bachelor's Degree in Business Administration, Indigenous Studies, Social/Human Services or related field preferred; and / or an equivalent combination of education and experience
• Two (2) or more years experience working in an office setting
• One (1) year supervisory experience, preferably in an Indigenous community
• Criminal Record Check (CRC) required
• Valid BC Driver's License and reliable vehicle required

Other Education & Experience

• Five (5) or more years' experience working in an office setting, preferably in an Indigenous community and/or administering Income Assistance programs
• Certified courses, training, or workshops completed in Social and/or Human Services and/or related field

SKILLS, KNOWLEDGE, & ABILITIES

• Knowledge of or ability to learn ISC Income Assistance policies, procedures, eligibility requirements, and reporting processes
• Knowledge of or ability to learn Indian Registry Administration requirements and Status Card processes
• Knowledge of Microsoft Office Suites programs, databases and / or related software
• Demonstrated ability to work independently and with a team
• Strong, analytical, and problem-solving skills
• Strong administrative, organizational, documentation, and record-management skills
• Strong interpersonal and relationship-building skills
• Time management with the ability to multitask
• Excellent written, oral, and interpersonal communication skills
• Cultural sensitivity in understanding and respecting the diverse backgrounds and needs of residents, promoting inclusivity, and adapting practices to create a welcoming and equitable environment.

Human Resources Department, Malahat Nation

In person, fax [phone] or via email

EMAIL: [e-mail]

WEBSITE: https://malahatnation.com/jobs/

DEADLINE: Recruitment Open Until Position Filled.

Pursuant to section 41 of the BC Human Rights Code, preference may be given to applicants of Aboriginal ancestry.

We thank all applicants in advance but only those selected will be contacted.