Community Programs Manager: Lead Compassionate Care & Outreach

Hospice Niagara; St. Catharines; On-site; CAD 65,000 - 79,000; Full time

Job summary

Hospice Niagara in Canada is seeking a Manager, Community Programs to provide leadership and day-to-day oversight of psychosocial, grief and bereavement, navigation, wellness and outreach services.

The role reports to the Senior Director, Clinical Services; you will supervise staff, manage program delivery and resources, and collaborate across departments to ensure accessible, equitable, person-centred care for clients, families and caregivers.

Qualifications

• Master's degree in Social Work and current registration in good standing.
• Minimum five years of progressive experience in healthcare, hospice palliative care, grief and bereavement, or community services.
• Previous supervisory or management experience in healthcare or community settings.
• Experience leading multidisciplinary teams and managing staff/workloads.
• Commitment to equity, accessibility and trauma-informed practice.

Responsibilities

• Provide leadership and day-to-day management for Community Programs.
• Oversee program quality, safety, and service outcomes.
• Lead staff recruitment, onboarding, scheduling, coaching and performance management.
• Develop partnerships with healthcare and community organizations.
• Monitor budgets and resource needs.

Skills

Strategic leadership

Team management

Communication

Budgeting and resource management

Equity and trauma-informed practice

Relationship building

Coaching and performance management

Problem solving

Education

Master's degree in Social Work

Registration in good standing with Ontario regulatory college

Tools

MS Office

Electronic records system

Job description

Hospice Niagara in Canada is seeking a Manager, Community Programs to provide leadership and day-to-day oversight of psychosocial, grief and bereavement, navigation, wellness and outreach services.

The role reports to the Senior Director, Clinical Services; you will supervise staff, manage program delivery and resources, and collaborate across departments to ensure accessible, equitable, person-centred care for clients, families and caregivers.