Community Pharmacist & Patient Care Specialist

Shoppers Drug Mart Inc.; Hamilton; Hybrid; CAD 67,000 - 87,000; Full time

Benefits offered by this job

Purchase discount program

Flexible schedules

Competitive pay

Online training

Job summary

Shoppers Drug Mart Inc. is seeking a Pharmacy on Duty Associate to manage operations, provide consultations to customers and health care providers, and dispense medications in a community setting.

The role emphasizes full-scope professional services, privacy, and patient care. Responsibilities include counseling, compliance with regulations, and collaboration with healthcare professionals to ensure accurate dispensing and quality service.

Qualifications

• Customer service mindset and strong communication.
• Ability to think critically and make sound decisions.
• Leadership experience, able to coach teammates.
• Commitment to professional service and ethics.
• Comfort with pharmacy software and workflow systems.
• Knowledge of privacy and confidentiality requirements.

Responsibilities

• Counsel customers on prescriptions and OTC products.
• Dispense medications accurately and verify orders.
• Maintain customer privacy and consent management.
• Communicate with other health care professionals in the circle of care.
• Oversee dispensary workflow and inventory management.
• Ensure documentation and regulatory compliance for substances.

Skills

Customer service

Problem solving

Leadership

Team coaching

Attention to detail

Pharmacy systems

Tools

Pharmacy systems

Job description

Shoppers Drug Mart Inc. is seeking a Pharmacy on Duty Associate to manage operations, provide consultations to customers and health care providers, and dispense medications in a community setting.

The role emphasizes full-scope professional services, privacy, and patient care. Responsibilities include counseling, compliance with regulations, and collaboration with healthcare professionals to ensure accurate dispensing and quality service.